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Why this grade This listing scored 18/100, which is an F. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Freshness 0 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
-15 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
DUTIES AND RESPONSIBILITIES
- Answer incoming incoming customer calls,chat, email with experience and proficiency within the company standards when applicable
- Answer incoming chat and social media inquiries for order status, stocks complaints, and general inquires
- Enter orders and order type with accuracy, expedience, and proficiency within the company standards when applicable
- Provides all pertinent information regarding order and order management including resolution follow up to internal and external stakeholders when applicable
- Maintain current customer profiles, database, and system linking to customer-facing information to assure customer satisfaction and information sharing
- Solve problems within the scope of the company policy and departmental procedures to assure customer satisfaction
- Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
- Reports all issues, potential issues, customer satisfaction requests, and improvement suggestions upwards through the leadership team
- Meet and exceed individual and company goals
QUALIFICATIONS
- Bachelor’s degree or at least high school diploma
- Experience in Voice, Email, and Chat. Experience in Sales is a plus factor as well.
- 2 years of Customer Service Call Center experience or comparable experience required
- Hardworking, Flexible, proactive, and eager to work
- Reliable and responsible
- Experience in Zendesk and Shopify is a plus
- The ability to work in a team environment (multiple people towards the same/similar goals) required
- Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required
- Must have an internet connection of 25mbs to able to qualify for work from home set up
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 11 Jul 2026 Himalayas first sighting
Seen on 1 board over 0 days.