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Why this grade This listing scored 50/100, which is a D. It lost the most ground on freshness. See the breakdown
- Pay transparency 25 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 15 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Description depth 14 / 20 How much the posting actually says about the work, measured in characters of real text.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 0 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
-15 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Stripe freelance Engineering
Summary
We are looking for a technical customer support specialist to come lead our support team at Hercules.
Hercules (hercules.app) is an AI app builder like Lovable, Replit, Base44. We have 100s of thousands of users. We get 100s of tickets a day.
You will:
- Resolve tier 1 tickets (general platform Q&A)
- Resolve tier 2 tickets (billing and admin operations)
- Work with engineers to resolve tier 3 tickets
- Build/maintain AI automations to 10x your output
- Maintain our knowledge bases
- Build automations to summarize voice of customer and product feedback to the full company
We are looking for someone who:
- has excellent communication (we have a very high bar)
- is capable of responding to ~100-150 tickets per day (with AI help)
- has worked in support before
- has extensive experience with Stripe
Nice to haves:
- has coded before (or vibe coded)
- has successfully built AI automations before
Apply for this role Opens app.usebraintrust.com — verified as the employer's own application page
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Where this listing came from
- 15 Jul 2026 Braintrust first sighting
Seen on 1 board over 11 days.