Partner Solutions Sr Specialist

Job Description

SUMMARY:ThePartner Solutions Sr.Specialistsupports ongoing account needs related to day-to-day digital program planning, implementation, and growth. This role ensures accounts have all their needs met as part of standard operating procedures, implementation, onboarding, launch, training, troubleshooting, skill building, adoption, and consultative services aligned to industry best practices and national standards.

This role must be a strong collaborator internally and externally willing to take a hands-on approach in solving varying account needs and bringing otherFriendshipOnlineAcademy teammembers into conversations when needed orappropriate. This role works closely with sales, enablement, academic, and otherSchoolteam members to maximize account satisfaction.

The ideal candidate must be passionate about building and implementing online and digitallearningsolutions with an educational strategist mentality who takes a proactive, consultative approach in developing trusted advisor status with program level leaders and staff whoare responsible forday-to-day operations at the account level. The Partner Solutions Sr.Specialists’success will be measured by customer support and satisfaction levels.

ESSENTIAL FUNCTIONS:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Function as a key point of contact for account ongoing planning, implementation, and support.

• Offer superior customerexperience,proactively addressing ongoing training and support needs in collaboration with otherLSteam members.

• Coordinate resources to ensurethecustomerexperiences seamless service delivery from marketing/enrollment, operations, curriculum, instruction, support, billing, training, professional development, etc.

• Provide regular updates to partners on the progress ofschoolsupport, services, timelines, operations, and campaigns.

• Develop andmaintainan understanding of customer needs, contract terms and conditions, and account requirements to ensure compliance with terms and conditions in collaboration with account managers.

• Responsible to support growth and retention efforts in partnership withinternal and external stakeholders.

• Monitor program outcomes providing consultative recommendations withpartner/district.

• Collaborate closely with sales,enablement, academic, and otherschoolteam membersto ensure customer satisfaction

• Escalates technical issues and determines the best resources for remediation.

Supervisory Responsibilities:This position has no formal supervisory responsibilities. Certificates and Licenses: None required

REQUIRED QUALIFICATIONS:

• Bachelor’s degree AND

• FIVE(5) years of related experience OR

• Equivalent combination of education and experience

• Microsoft Office (Outlook, Word, Excel, PowerPoint,Project, Visio, etc.); Webproficiency.

• Ability to travel up to 30% of the time; May travel locally up to 50% during peak season

• Ability to clear required background check

DESIRED QUALIFICATIONS:

• Seven (7) to Ten (10) years of educational experience

• Prior experience usingSalesforcePowerSchooland Canvas)

WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a home-based position that requires an environment that allows you to meet and communicate daily via Microsoft Teams or Zoom. 

• Stable, high-speed internet that can deliver quality audio and video is essential to performing daily responsibilities in this position.  

• Accommodate and work within standard business hours of 8:30am – 5:30pm EST 

COMPENSATION & BENEFITS:Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level.  Salaries will differ based on these factors, the position’s levelandexpected contribution, and the employee’s benefits elections.  Offers will typically be in the bottom half of the range. 

Weanticipatethe salary range to be$69,906-$85,000. Eligible employees may receive a bonus.  This salary is not guaranteed, as an individual’s compensation can vary based on several factors.  These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. 

Job Type

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting [email protected].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Originally posted on Himalayas