Customer Support Technician Helpdesk Offboardings & Access
Pixel Machinery California, California, United States
This one is closed
Live roles like this one
-
C
13h ago
Nebius Singapore
-
B
11h ago
CamHR Information (Cambodia) Co., Ltd United States $1k/mo
-
B
11h ago
Certified Medical Asst, Bilingual
Carenet Health United States $18/hr
-
D
17h ago
Crawford & Company United Kingdom
See every "Customer Support Technician" role →
Get new “Customer Support Technician” roles by email
One email a day with what is new in "Customer Support Technician". Nothing new, no email.
We confirm the address first, and every mail carries an unsubscribe link. Alerts are ours, not a third party's.
Or follow the daily Telegram channel for the best new remote roles every morning.
Why this grade This listing scored 40/100, which is a D. It lost the most ground on freshness. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Role specificity 10 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 0 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
-15 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
customer support design jira saas hr sys admin infosec education consulting technical dev microsoft exec ops golang medical digital nomad
Pixel Machinery is a Boston-based technology consultancy that helps organizations build efficient, flexible, and scalable IT ecosystems. We believe IT should be intelligently automated to enhance security, productivity, and cost-effectivenessâwithout compromising control or oversight. Achieving this requires deep technical expertise, strategic planning, and precise execution. With experience spanning software development, systems administration, and business operations, we design solutions that empower our clients to operate with confidence and agility.
Summary
As a Customer Support Technician on our Help Desk team, you will own the technical offboarding and access-deprovisioning lifecycle across our client organizationsânonprofits, tech startups, and small/medium businesses. When someone leaves a company, you are the person who makes sure their access is removed quickly, completely, and accurately. Technical offboardings are time-sensitive, security-critical work, and owning them end to end is the core of this role.
Alongside that ownership, you'll provide tier-1 help desk supportâonboardings, access and license requests, and general IT troubleshootingâand help keep our support queues moving at pace. This is a high-volume, fast-moving role built for someone who thrives on operational speed and gets satisfaction from a clean, well-run queue.
Who You Are
- You move fast and stay accurate -- you're comfortable working through high ticket volume (think 30 tickets a day, not 5) without losing precision
- You have razor-sharp attention to detail, especially where access, security, and data are concerned. You understand that a single missed de-provisioning step is a real risk, not a rounding error
- You're process-oriented and dependable: you follow checklists and protocols carefully, and you document your work so the next person can trust it
- You can prioritize under pressure and keep a cool head when the queue fills up and new tickets keep landing
- You're empathetic, patient, and communicate clearly and gracefully across multiple channels
- You're early in your IT/support career, technically curious, and eager to grow
- Own the offboarding and termination process end to end: de-provision user accounts and revoke access across IAM platforms (Okta, JumpCloud, and similar) and SaaS tools, reclaim licenses, and confirm that access removal is complete and timely
- Treat every offboarding as a security and compliance event: meet client SLAs for de-provisioning, keep accurate and auditable records, and ensure nothing is left active behind a departing user
- Live coordination with client contacts during high-touch or sensitive offboardings: communicate in real time with client HR and security as needed in preparation for and throughout the offboarding process
- Be the point person for the offboarding queue: monitor it, triage it, and keep it clearâthis queue should never be an afterthought
- Coordinate handoffs with other teams (for example, hardware return logistics) without owning the hardware/fulfillment queues yourself
- Improve the playbook: refine and document offboarding workflows, checklists, and best practices as you go
- Process IT onboardings and provision new-user accounts and access
- Handle systems access and SaaS license requests
- Provide light tier-1 software/hardware troubleshooting
- Monitor and triage general support queues during core work hours while meeting client SLAs
- Build and maintain good professional rapport with end users
- Diligently uphold client and internal protocols for IT security and access management
- Collaborate with other internal teams on escalated issues and cross-functional projects
The base salary range for this position is $60,000-72,000 per year.
Requirements
- Based in Pacific Time Zone
- 1-2 years in a help desk, IT support, or fast-paced operations role, or strong aptitude and a clear eagerness to grow into one
- Comfort working at high volume and pace, with strong prioritization and time-management skills
- A detail-driven, process-oriented mindset, particularly around access and security
- Excellent written and verbal communication
- Familiarity with the following, or the ability to ramp quickly:
- Jira Service Management (or a similar help desk ticketing system)
- Slack, Teams, or equivalent
- Google Workspace & Microsoft 365
- Mac & Windows OS
- Okta, JumpCloud, or other IAM/identity solutions
- MDM and RMM tools (a plus)
- Commitment to continuous learning, with the ability to quickly absorb and retain new information and apply it to decision-making
- Health, Dental, Vision Insurance
- 401k with company matching
- Generous Paid Time Off
- Work From Home
- Training & Development
Please mention the word **SENSATIONS** and tag RMmEwMjo0NzgwOjQxOjM0MTg6OjE= when applying to show you read the job post completely (#RMmEwMjo0NzgwOjQxOjM0MTg6OjE=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Apply for this role Opens remoteOK.com — the link as listed; we have not yet verified it is the employer's own page
Quick question · anonymous · one tap
Would you apply to this job?
Answer to see what other job seekers said.
Your turn · no account needed
Help the next applicant
You may know something about this listing that we cannot see from here. One tap. No account needed. Signed-in reports earn points once the evidence agrees with you.
I know what it pays
Sign in with Google to earn points for reports — 100 confirmed points buy a week of Early Access.
Where this listing came from
- 01 Jul 2026 RemoteOK first sighting
Seen on 1 board over 1 day.