This one is closed
Live roles like this one
- C 8h ago
- C 8h ago
- D 8h ago
- C 8h ago
See every "Customer Service Representative" role →
Get new “Customer Service Representative” roles by email
One email a day with what is new in "Customer Service Representative". Nothing new, no email.
We confirm the address first, and every mail carries an unsubscribe link. Alerts are ours, not a third party's.
Why this grade This listing scored 39/100, which is an F. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 4 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Primary Tasks:
- Respond promptly to client emails and portal requests in Mandarin and English regarding their concerns
- Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both Mandarin and English-speaking customers
- Assist customers with their needs, offering empathetic support and swift coordination
- Update and maintain accurate customer records to ensure seamless information flow and accessibility
- Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages
- Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions
- Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients
- Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols
Required Experience:
- Fluent in English (written & spoken) & Mandarin (written & spoken)
- At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
- Excellent English and Mandarin communication skills, both written and verbal (at least B2 level)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to detail
- Able to work in EST/ PST shift
Salary: up TO PHP 55,000/month
Technical Requirements:
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits:
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
- Only qualified candidates will be invited to take the assessment & scheduled for an interview.
- We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
- You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
Quick question · anonymous · one tap
Would you apply to this job?
Answer to see what other job seekers said.
Your turn · no account needed
Help the next applicant
You may know something about this listing that we cannot see from here. One tap. No account needed. Signed-in reports earn points once the evidence agrees with you.
I know what it pays
Sign in with Google to earn points for reports — 100 confirmed points buy a week of Early Access.
Where this listing came from
- 16 Aug 2026 Himalayas first sighting
Seen on 1 board over 0 days.