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Why this grade This listing scored 33/100, which is an F. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 4 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Full-Time Senior Customer Support & Success
About the Role
Playbook works with a group of high-value, long-tenured creators whose relationships predate our current processes. These accounts are complex, trust-based, and critical to the business. We need someone to own them fully — a right hand who will be trained deeply, knows every nuance, and can manage these creators at the highest level without needing to be told twice.
This is a grind-it-out, detail-obsessed role. The right person loves being in the weeds, has no conflicting priorities, and is fully committed to this creator cohort.
What You'll Do
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Be the right hand to our Head of Creator Management - you will be trained by them, work with them to optimize workflows and build relationships with their portfolio of creators.
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Long term - manage a focused portfolio of legacy, high-touch creators who require a personalized, relationship-first approach
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Serve as the primary point of contact for these creators — handle inbound, proactively reach out, and anticipate their needs
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Shadow and be trained directly by the current relationship owner; absorb every nuance of these accounts
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Coordinate with internal teams (product, marketing, ops) on behalf of these creators
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Maintain detailed records of relationship history, preferences, and ongoing commitments
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Flag risks, blockers, or opportunities early — nothing should fall through the cracks
Who You Are
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You are expected to be an expert on growing creator business
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Someone who is deeply immersed in the creator space and confident in creator monetization strategies
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Obsessively organized and reliable — you follow up, follow through, and don't let things slip
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A relationship-builder at heart — you enjoy getting to know people deeply and being genuinely useful to them
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Comfortable with ambiguity and able to operate independently once trained - you are a driver
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Someone who finds satisfaction in execution and relationship management
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Previous experience in account management, creator management, talent management, or a similar client-facing role
Why This Role Matters
These creator relationships represent significant revenue and brand trust for Playbook. This hire ensures continuity, protects those relationships, and frees up senior leadership to focus on growth. This is a mission-critical role, not a support role.
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Where this listing came from
- 17 Aug 2026 Jobicy first sighting
Seen on 1 board over 31 days. The employer edited the description 1× since we first recorded it.