Intake & Conversion Specialist

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Job Duck is seeking a driven and highly communicative Intake Specialist to join a fast paced legal team. In this role, you will be the first point of contact for potential clients, guiding them through the initial consultation process and converting leads into retained cases.

Your ability to build rapport quickly, ask the right questions, and manage high call volumes with confidence will directly impact the firm’s growth and client experience. This position is ideal for someone who thrives in a performance based environment, is motivated by clear KPIs and bonuses, and enjoys working toward measurable results. If you are articulate, persuasive, and energized by helping people during important moments, this opportunity offers both challenge and reward.

• Monthly Compensation: 1,150 to 1,220 USD

Responsibilities include, but are not limited to:

• Follow established intake scripts and qualification guidelines
• Maintain clear and professional communication with potential clients
• Coordinate with internal legal team regarding qualified cases
• Manage and convert inbound calls into qualified cases
• Handle high volume calls while maintaining professionalism and empathy
• Accurately document client information in the CRM
• Meet and exceed KPIs related to conversions and call handling
• Serve as the first point of contact for incoming leads
• Conduct follow up calls as needed to move leads through the pipeline

Requirements:

Time Zone: PST

• Schedule:

 • First 6 to 8 months daytime shifts only 8:30 AM to 5:30 PM or 9:30 AM to 6:30 PM
 • After initial period rotation to later shifts such as 12:30 PM to 9:30 PM
 • Weekend availability may be required
• Call Volume Expectation: 45+ calls per day depending on lead flow

• Performance measured through established KPIs with bonus opportunities
  • Excellent command of the English language required
  • Experience in high volume call environments preferred

• Experience using CRM systems required

• Experience using VoIP phone systems required
  • Proficiency with email and calendar management tools required
  • Comfortable using internal communication platforms

Required Skills 

• Strong verbal communication skills

• Persuasive and confident phone presence

• Results driven mindset

• Ability to handle high call volume

• Active listening and questioning skills
  • Goal oriented and performance motivated
  • Strong time management abilities
  • Detail oriented documentation skills
  • Adaptability to shift changes
  • Ability to work independently after training period

Work Shift:

Languages:

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

Originally posted on Himalayas