QA Support (Permanent Dayshift, WFH-Philippines) - AU Electrical Industry
Scale-X Solutions United States
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Why this grade This listing scored 39/100, which is an F. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 4 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
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Location:
PERMANENT DAYSHIFT, REMOTE/WFH-PHILIPPINES
Job Description : Safety Audits / Quality Analyst Fulltime, 40 hours weekly
VA Rate : $10AUD per hour
Business Unit: Org's Customer Support Centre
Reports to: Leading Hand Tradesman / Job Scheduling Coordinator
Primary Systems: HubSpot (The Brain) & Simpro (Technical Data)
Role SummaryThis offshore role functions as the "Customer Support Call Centre" and Quality Assurance. Our CSCC serves as the primary point of contact for clients requiring technical assistance, effectively acting as a filter for the Job Scheduling Coordinator and the Leading Hand Tradesman. By providing immediate desktop technical support—such as troubleshooting Wi-Fi disconnections, inverter resets, or product faults ensuring clients receive rapid assistance while onsite leadership remains focused on field operations and high-level scheduling.
Key Responsibilities:1. Desktop QA & Safety Audits
- Desktop Safety Audits: Review Job Safety Analysis (JSA) submissions within Simpro to
- Photo Quality Assurance: Systematically audit installation photos in Simpro to verify
- Warranty Coordination: Use HubSpot to log and track warranty claims, ensuring the
2. Strategic Support Objectives
The success of this role is measured by its ability to support three key pillars:
1. The Client: Receives immediate, professional technical assistance, improving the overall customer experience.
2. Leading Hand Tradesman: Is relieved of administrative "firefighting" and remote troubleshooting, allowing more time for onsite leadership and quality control.
3. Job Scheduling: Experiences reduced call and email volume, allowing the coordinator to focus on efficient resource allocation and dispatch.
Knowledge, Skills, and Experience
- Exceptional verbal and written English (AUS) communication skills.
- Strong technical aptitude with the ability to guide clients through technical processes over the phone.
- High level of attention to detail for desktop auditing of safety and quality documentation.
- Proficiency in HubSpot and Simpro is highly desirable.
- Patient and professional manner when handling customer support enquiries.
Details
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 18 Aug 2026 Himalayas first sighting
Seen on 1 board over 0 days.