Customer Success Engineer - EMEA

Fingerprint empowers developers to stop online fraud at the source.

We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (27K stars on GitHub).

We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.

Are you a tech-savvy individual with a strong background in JavaScript and a passion for web technologies? Do you enjoy working closely with customers, leveraging your expertise to diagnose and resolve complex technical issues? If so, we have the perfect opportunity for you! As a Customer Success Engineer at Fingerprint, you'll be an integral part of our Customer Success team. Reporting directly to the Senior Director of Customer Success, you will be instrumental in providing personalized support and technical guidance to our valued customers, ensuring their long-term success.

Key Responsibilities:

• Guide and assist customers in the seamless integration of our APIs into their web and mobile applications.
• Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process.
• Serve as the primary technical point of contact for our customers, addressing their inquiries, troubleshooting issues, and providing effective solutions.
• Conduct a thorough analysis of internal logs to identify and troubleshoot customer issues.
• Proactively monitor API usage and performance to identify and resolve potential issues before they impact customers.
• Utilize your expertise in JavaScript to craft sample code snippets and offer tailored recommendations to optimize customer integrations.
• Develop automation scripts for API testing, validation, and monitoring processes.
• Conduct training sessions and webinars to educate customers on best practices for using our APIs effectively.
• Create and maintain comprehensive documentation to facilitate self-service support for customers.
• Build strong, long-lasting relationships with customers, understanding their unique needs, and ensuring their success with our API product.
• Work closely with Customer Success Managers to onboard, retain and grow customers
• Act as a liaison between customers and our product development team, gathering valuable feedback and insights to drive continuous product improvement.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Proven 3-6 years of experience in a customer-facing role, preferably as a Customer Success Engineer or Technical Support Engineer, with a focus on API products.
• Strong proficiency in JavaScript, with a demonstrated ability to create and maintain automation scripts.
• Solid understanding of API concepts, RESTful architecture, and web services.
• Prior experience with API testing tools and frameworks is a plus.
• Prior experience with mobile app development is a plus.
• Prior experience with SQL is a plus.
• Excellent problem-solving and debugging skills, with an analytical approach to troubleshooting.
• Outstanding communication and interpersonal skills, with the ability to communicate technical concepts effectively to diverse audiences.
• Self-motivated, proactive, and able to work independently as well as collaboratively within a team.
• Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.

Location Preference: Remote, EMEA, Preference for candidates located in the UK area as travel may be required to visit clients on site.

Compensation & Transparency

We benchmark our compensation against other fast-growing companies and set ranges by level, role, and location to ensure fairness and transparency. Final offers may vary based on experience, expertise, and location.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.

Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.

Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.

We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

If you are applying as a resident of California, please read our CCPA notice here

If you are applying as a resident of the EU, please read our GDPR notice here