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Why this grade This listing scored 27/100, which is an F. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 4 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
This is a remote position.
Technical Support Agents drive Zuma’s growth by providing clear and professional customer support to ensure clients remain satisfied and are able to achieve the product and business outcomes they are seeking.
Agents will interact with customers through multiple channels (phone, ticketing systems, live chat, and screen-sharing tools) to identify and resolve technical support requests, while continuously educating customers on how to effectively use the platform.
When necessary, you will be expected to reproduce technical issues and escalate them to the Engineering team, taking ownership of customer communication and managing expectations regarding resolution timelines.
The Technical Support Agent role represents an excellent opportunity for individuals who are passionate about learning, clear communication, problem-solving, and technology.
Requirements
Requirements
- 3–4 years of experience in technical support resolving complex technical issues.
- Excellent written communication skills in English with strong overall language proficiency.
- Experience using support tools such as:
- JIRA
- Zendesk
- Experience using online collaboration tools such as:
- Slack
- Google Meet
- Comfortable working with distributed teams across different time zones.
- Strong ability to learn quickly and adapt to constantly evolving technology environments.
- Experience supporting cloud-based web applications in environments such as:
- AWS
- GCP
- or other cloud platforms
- Experience supporting platforms with third-party integrations connected to multiple data sources, such as:
- External CRMs
- External databases not directly managed by the company
- Experience supporting agentic AI applications, machine learning systems, or natural language processing (NLP) applications.
- JIRA
- Zendesk
- Slack
- Google Meet
- AWS
- GCP
- or other cloud platforms
- External CRMs
- External databases not directly managed by the company
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 20 Aug 2026 Himalayas first sighting
Seen on 1 board over 0 days.