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Why this grade This listing scored 39/100, which is an F. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 4 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
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Job Description:
We are seeking a compassionate, detail-oriented Legal Intake Specialist to serve as the first point of contact for prospective clients seeking guidance related to Medicaid planning, estate planning, asset protection, long-term care planning, and special needs planning.
This is a client-facing, conversation-driven role that directly impacts both the client experience and the firm's growth. The individuals and families who contact our firm are often overwhelmed, confused about complex planning issues, or anxious about protecting their assets and loved ones.
Schedule: Monday to Friday 8:00AM to 5:00PM EST/EDT
Monthly Compensation: 1,142 to 1,220 USD
Responsibilities include, but are not limited to:
- Deliver a professional and compassionate client experience on every interaction.
- Follow established systems, scripts, workflows, and training protocols.
- Schedule consultations with attorneys and advisors when appropriate.
- Answer inbound calls promptly, professionally, and with empathy.
- Conduct follow-up calls with prospective clients.
- Gather and verify financial, personal, and situational information accurately.
- Identify the nature of each caller's legal concerns
- Maintain accurate and detailed CRM records and notes.
- Qualify prospective clients according to firm guidelines and established criteria.
Requirements:
- Minimum of 2 years of experience in intake, customer service, client services, call center, or phone-based client support roles.
- Current experience working in a law firm is preferred.
- Strong verbal and written English communication skills.
- Ability to build rapport quickly and establish trust over the phone.
- Ability to guide conversations naturally without sounding scripted.
- Ability to remain calm, professional, and empathetic when speaking with stressed or emotional callers.
- Comfortable following structured processes and documented procedures.
- Experience using CRM systems and maintaining detailed records.
- Ability to type and take notes while actively engaging in a conversation.
- Reliable internet connection and a quiet, professional remote work environment.
Work Shift:
Languages:
English, SpanishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 20 Aug 2026 Himalayas first sighting
Seen on 1 board over 0 days.