Description review
Salesforce Support Analyst - Full Remote
goPro Consultancy Group ltd. · United States · back to the listing
HR standards
63/100
needs work
Title ↔ description
59/100
needs work
Reads as
Systems Administrator
93% confident
What this role officially is
ICT system administrator — ESCO, the EU occupation classification
ICT system administrators are responsible for the upkeep, configuration, and reliable operation of computer and network systems, servers, workstations and peripheral devices. They may acquire, install, or upgrade computer components and software; automate routine tasks; write computer programs; troubleshoot; train and supervise staff; and provide technical support. They ensure optimum system integrity, security, backup and performance.
Also known as: enterprise administrator, IT system administrator, ICT systems administrator, ICT sysadmins, IT systems administrator, ICT sysadmin
How others title the same work
Large employers
- Senior Impartner Admin, PRM Twilio
Startups
- IVPN | Infrastructure Engineer / Sysadmin | Remote (UTC-1 to UTC+3 only) | Full-time IVPN
- IVPN | Infrastructure Engineer / Sysadmin | Remote (UTC-1 to UTC+3 only) | Full-time | IVPN
What the listing never says
- 18 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Category: IT Services
Location: Fort Colombo Sri Lanka
For an international organization in New York, we are urgently looking for a REMOTE Salesforce Support Analyst. Candidates need to be fluent in English. All positions are long-term. This position is open for contractors and employees.
Candidates need to be able to work 4-6 hours per day in the normal office hours of New York, US. Example 9 AM NY time equals 7:30 PM.
Tasks and responsibilities:
• Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations;
• Provide end-user support
• Perform system configurations such as working with custom objects, triggers, and workflows.
• Create and maintain Conga Reports;
• Create and maintain Form Assembly forms/campaigns;
• Create and maintain complete documentation for configuration specifications;
• Assist with system maintenance;
• Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations;
• Communicate technical solutions/concepts with trade-offs, risks, and benefits;
• Support data activities including extracting, normalizing, mapping, and uploading data as required. Ensure data integrity through the appropriate use of de-duping and data loading tools;
• Develop and conduct training sessions and update training materials;
• Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements;
Profile:
• Bachelor’s degree in Information Technology/related field or equivalent professional experience is required;
• Demonstrated Salesforce production support experience with attention to detail and track record of delivering against objectives;
• +5 years of experience configuring and deploying Salesforce solutions;
• 3 years of experience in building forms and reports with Form Assembly and Conga Composer;
• Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management;
• Fluent in English;
Interested
Please send your resume and motivation to .
DetailsOriginally posted on Himalayas
Location: Fort Colombo Sri Lanka
For an international organization in New York, we are urgently looking for a REMOTE Salesforce Support Analyst. Candidates need to be fluent in English. All positions are long-term. This position is open for contractors and employees.
Candidates need to be able to work 4-6 hours per day in the normal office hours of New York, US. Example 9 AM NY time equals 7:30 PM.
Tasks and responsibilities:
• Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations;
• Provide end-user support
• Perform system configurations such as working with custom objects, triggers, and workflows.
• Create and maintain Conga Reports;
• Create and maintain Form Assembly forms/campaigns;
• Create and maintain complete documentation for configuration specifications;
• Assist with system maintenance;
• Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations;
• Communicate technical solutions/concepts with trade-offs, risks, and benefits;
• Support data activities including extracting, normalizing, mapping, and uploading data as required. Ensure data integrity through the appropriate use of de-duping and data loading tools;
• Develop and conduct training sessions and update training materials;
• Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements;
Profile:
• Bachelor’s degree in Information Technology/related field or equivalent professional experience is required;
• Demonstrated Salesforce production support experience with attention to detail and track record of delivering against objectives;
• +5 years of experience configuring and deploying Salesforce solutions;
• 3 years of experience in building forms and reports with Form Assembly and Conga Composer;
• Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management;
• Fluent in English;
Interested
Please send your resume and motivation to .
DetailsOriginally posted on Himalayas