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Why this grade This listing scored 50/100, which is a D. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Corroboration 10 / 10 Whether more than one source carries this listing.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Freshness 4 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
-10 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
This listing does not state a salary
$40k – $62k
That is the middle half of what comparable roles paid on this board over the last 90 days — 82 listings that did publish a figure, median $53k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
Customer Service Mid level Full Time
Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position.
We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or online support is a strong plus.
About the company:
It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers. Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan). Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state-wide USA retail sales.
Key Responsibilities:
- Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner.
- Actively reach out to customers via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support.
- Handle customer questions related to orders, shipping, product issues, warranties, and returns.
- Marketplace reviews management: apply strategies to maximize positive reviews and minimize negative ones.
- Brand reputation management: interact with potential customers in social media, Reddit and other platforms to lead positive conversations about the brand.
- Look for opportunities to upsell or cross-sell relevant products through helpful and personalized communication.
Accurately document all customer interactions in the CRM system.
- Work cross-functionally with internal teams to resolve customer concerns efficiently.
- Maintain a consistent tone of kindness, calmness, and professionalism in all written communication.
- Contribute ideas to improve the overall customer experience and engagement strategy.
Requirements:
Fluent English speaker with excellent written communication skills.
- Prior experience in email/chat-based customer support (experience in e-commerce or online retail is a strong advantage).
Empathetic, solution-oriented, and attentive to detail.
- Confident using CRM tools, chat platforms, and social media channels for customer engagement.
- Comfortable with proactive outreach and community interaction.
Tech-savvy and quick to learn new systems and tools.
- Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting.
A friendly, calm demeanor and a genuine desire to help others.
What We Offer:
Work for a market-proven, fast-growing international company.
Competitive and timely salary.
Supportive and friendly work environment.
- Be a part of something bigger, where you can have autonomy over your work.
- Fully remote work and flexible working hours (work from whatever place).
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 24 Aug 2026 Himalayas first sighting
Seen on 1 board over 45 days.