Description review
Content Moderator - UK
Overwolf · United Kingdom · back to the listing
HR standards
52/100
needs work
Title ↔ description
66/100
needs work
Reads as
Customer Support
95% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
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What the listing never says
- 21 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Description
We’re on the hunt for a valiant CurseForge Content Moderator to join our team and help keep our modding platform safe, engaging, user-friendly, and fun.
As our Moderation Maestro, you’ll take on a variety of responsibilities, from ensuring the quality of content across the platform to assisting creators with questions and improving the overall user experience.
So, if you’re a champion of content quality, a strong communicator with excellent problem-solving skills, and an avid gamer at heart, join our quest and help shape the future of modding.
This role is open to candidates who are eligible to work in the UK.
Responsibilities
• Ensure the CurseForge project library maintains high standards of quality, appropriateness, and safety
• Review, approve, reject, or provide feedback on mods and add-ons in accordance with content, EULA, and ToS policies
• Supporting the CurseForge authors in a variety of technical issues and concerns
• Collaborate with Support, R&D, QA, and other teams to address daily operational challenges
• Verify files
• Respond to creator inquiries across multiple communication channels
• Forge a lasting alliance between mighty orcs and puny humans
Requirements
• Eligibility to work in the UK
• At least 2 year of experience in user support in technical fields
• Previous experience in a technology environment
• Availability to work Tuesday through Saturday
• Strong communication skills, patience, and a can-do attitude
• Ability to work independently, with strong organizational, prioritization, and time management skills
• Proven analytical and problem-solving abilities, with excellent attention to detail
• Strong troubleshooting and multitasking skills
• Native-level proficiency in written and spoken English
• Demonstrated accountability and ownership, with a track record of independently driving projects to completion
• Proven decision-making skills, with the ability to apply policies, consider business context, and exercise sound judgment
Bonus points:
• Solid understanding of different file types and folder structures
• Knowledge of scripting languages such as Java, Lua, or others
• A Minecraft player
Originally posted on Himalayas
We’re on the hunt for a valiant CurseForge Content Moderator to join our team and help keep our modding platform safe, engaging, user-friendly, and fun.
As our Moderation Maestro, you’ll take on a variety of responsibilities, from ensuring the quality of content across the platform to assisting creators with questions and improving the overall user experience.
So, if you’re a champion of content quality, a strong communicator with excellent problem-solving skills, and an avid gamer at heart, join our quest and help shape the future of modding.
This role is open to candidates who are eligible to work in the UK.
Responsibilities
• Ensure the CurseForge project library maintains high standards of quality, appropriateness, and safety
• Review, approve, reject, or provide feedback on mods and add-ons in accordance with content, EULA, and ToS policies
• Supporting the CurseForge authors in a variety of technical issues and concerns
• Collaborate with Support, R&D, QA, and other teams to address daily operational challenges
• Verify files
• Respond to creator inquiries across multiple communication channels
• Forge a lasting alliance between mighty orcs and puny humans
Requirements
• Eligibility to work in the UK
• At least 2 year of experience in user support in technical fields
• Previous experience in a technology environment
• Availability to work Tuesday through Saturday
• Strong communication skills, patience, and a can-do attitude
• Ability to work independently, with strong organizational, prioritization, and time management skills
• Proven analytical and problem-solving abilities, with excellent attention to detail
• Strong troubleshooting and multitasking skills
• Native-level proficiency in written and spoken English
• Demonstrated accountability and ownership, with a track record of independently driving projects to completion
• Proven decision-making skills, with the ability to apply policies, consider business context, and exercise sound judgment
Bonus points:
• Solid understanding of different file types and folder structures
• Knowledge of scripting languages such as Java, Lua, or others
• A Minecraft player
Originally posted on Himalayas