Account Manager

The Account Manager (AM) is responsible for driving adoption and growth of Natera’s oncology testing portfolio within oncology centers, university hospitals, general hospitals, and outpatient clinics in the community setting across an assigned geographic territory.

Reporting directly to the National Director of Sales, the AM will work through local distributor(s) and their representatives to achieve defined volume and/or revenue targets. This role requires strong strategic account management, distributor collaboration, and the ability to build long-term partnerships with healthcare providers and institutions. The AM will work remotely within their designated territory, with up to 80% business travel required to meet customers and distributor partners.

Key Responsibilities

1. Territory & Account Strategy

- Develop and implement business plans tailored to the assigned territory with support from the National Director of Sales , with a focus on oncology centers, university hospitals, general hospitals, and outpatient clinics.
- Partner with distributor management and representatives to prioritize accounts and drive adoption of Natera’s oncology portfolio.
- Build strong, long-term partnerships with surgeons, gastroenterologists, oncologists, pathologists, and laboratory directors.

2. Sales Execution

- Achieve or exceed volume and/or revenue targets within the assigned territory.
- Align with distributor reps on sales initiatives and ensure effective execution.
- Deliver persuasive presentations and product education to physicians, healthcare providers, and hospital committees.

3. Customer Engagement & Support

- Act as a trusted advisor to healthcare providers, understanding their needs and aligning Natera’s portfolio to their clinical and business priorities.
- Provide ongoing education and follow-up support to ensure high customer satisfaction and adoption.
- Support distributor reps in strengthening customer relationships.

4. Market Insights & Collaboration

- Monitor competitive activity, customer dynamics, and market trends in the assigned territory.
- Share insights with the National Director of Sales and distributor leadership to refine strategies.
- Collaborate with marketing, operations, and medical affairs to enhance distributor effectiveness and customer engagement.

5. Compliance & Reporting

- Ensure strict adherence to HIPAA/PHI, corporate policies, and regulatory requirements.
- Maintain accurate records of account activities and performance in Salesforce CRM.
- Provide regular updates on sales progress, opportunities, and challenges to the National Director of Sales.

Qualifications and Experience

Education:

- Bachelor’s degree in Business, Life Sciences, or related field (MBA a plus).

Experience:

- Minimum of 4 years of experience in sales, strategic account management, or business development within the healthcare industry.
- Strong track record of achieving sales targets, ideally in oncology or diagnostics.
- Background in oncology, diagnostics, or medical devices preferred.
- Experience working with or through distributor networks strongly preferred.

Skills and Competencies:

- Proven ability to drive revenue and volume growth.
- Excellent communication, negotiation, and relationship-building abilities.
- Ability to influence and collaborate effectively with distributor partners.
- Proficiency with Salesforce, Excel, PowerPoint, and digital engagement tools.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page