Description review
Service Desk/System Administrator
Playson · Ukraine · back to the listing
HR standards
71/100
solid
Title ↔ description
77/100
solid
Reads as
Systems Administrator
100% confident
What this role officially is
ICT system administrator — ESCO, the EU occupation classification
ICT system administrators are responsible for the upkeep, configuration, and reliable operation of computer and network systems, servers, workstations and peripheral devices. They may acquire, install, or upgrade computer components and software; automate routine tasks; write computer programs; troubleshoot; train and supervise staff; and provide technical support. They ensure optimum system integrity, security, backup and performance.
Also known as: enterprise administrator, IT system administrator, ICT systems administrator, ICT sysadmins, IT systems administrator, ICT sysadmin
How others title the same work
Large employers
- Senior Impartner Admin, PRM Twilio
Startups
- IVPN | Infrastructure Engineer / Sysadmin | Remote (UTC-1 to UTC+3 only) | Full-time IVPN
- IVPN | Infrastructure Engineer / Sysadmin | Remote (UTC-1 to UTC+3 only) | Full-time | IVPN
What the listing never says
- 40 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
What this role actually is
This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, access administration, endpoint and MDM management, onboarding and offboarding, equipment logistics, and documentation, plus improving those processes so the same problems stop coming back.
You will own requests end-to-end rather than passing them along, work directly with non-technical colleagues, and handle several things at once on a busy day. Routine service work is a permanent part of the job, not a temporary phase before something else.
Key Responsibilities
•
Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence.
•
Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS, applying least privilege.
•
Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered.
•
Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery.
•
Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination.
•
Troubleshoot hardware, software, network, and SaaS issues methodically: reproduce, isolate, verify.
•
Maintain IT documentation, knowledge-base articles, and asset records so support does not depend on one person being online.
•
Reduce repetitive work through practical scripting and automation, and improve support processes without weakening security controls.
•
Enforce IT security and access policies; recognize and escalate suspicious activity and access gaps.
Requirements
•
3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them).
•
Practical experience supporting macOS in a production employee environment.
•
Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar): enrollment, policies, software deployment, compliance.
•
Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure).
•
Demonstrated ownership of access lifecycle - joiners, movers, leavers - including approval flows and least-privilege practice.
•
Experience with equipment provisioning, inventory, and remote/international delivery.
•
Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO).
•
Experience working in a ticketing system with SLAs, and maintaining written documentation.
•
Ability to handle a high volume of concurrent requests, interruptions, and difficult support situations while communicating calmly and clearly.
•
At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome.
•
Ukrainian: fluent. English: B1 or higher — enough to support colleagues, write tickets, and maintain documentation in an international company.
Nice to Have
•
Scripting and automation (Bash, PowerShell, Python).
•
Apple Business Manager, Zero-Touch / automated device deployment.
•
Experience with VPN, LDAP, or ZTNA solutions.
•
Exposure to ISO 27001 / SOC 2 processes or security audits.
•
Interest in security topics (access control, endpoint security, Zero Trust).
•
iGaming industry experience.
•
Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple, or similar).
What We Offer
•
Competitive Salary
•
Quarterly Bonuses
•
Unlimited Paid Time Off
•
Unlimited Paid Sick Leave
•
Remote & Flexible Working
•
Private Medical Insurance
•
Financial Support for Life Events
•
Professional Development Budget
•
International Exposure
•
Regular Company Events
*Benefits may vary depending on location and contractual agreement
Recruiting Process
•
HR Interview
•
Technical Interview
•
Final Interview
By submitting your application, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.
This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, access administration, endpoint and MDM management, onboarding and offboarding, equipment logistics, and documentation, plus improving those processes so the same problems stop coming back.
You will own requests end-to-end rather than passing them along, work directly with non-technical colleagues, and handle several things at once on a busy day. Routine service work is a permanent part of the job, not a temporary phase before something else.
Key Responsibilities
•
Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence.
•
Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS, applying least privilege.
•
Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered.
•
Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery.
•
Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination.
•
Troubleshoot hardware, software, network, and SaaS issues methodically: reproduce, isolate, verify.
•
Maintain IT documentation, knowledge-base articles, and asset records so support does not depend on one person being online.
•
Reduce repetitive work through practical scripting and automation, and improve support processes without weakening security controls.
•
Enforce IT security and access policies; recognize and escalate suspicious activity and access gaps.
Requirements
•
3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them).
•
Practical experience supporting macOS in a production employee environment.
•
Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar): enrollment, policies, software deployment, compliance.
•
Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure).
•
Demonstrated ownership of access lifecycle - joiners, movers, leavers - including approval flows and least-privilege practice.
•
Experience with equipment provisioning, inventory, and remote/international delivery.
•
Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO).
•
Experience working in a ticketing system with SLAs, and maintaining written documentation.
•
Ability to handle a high volume of concurrent requests, interruptions, and difficult support situations while communicating calmly and clearly.
•
At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome.
•
Ukrainian: fluent. English: B1 or higher — enough to support colleagues, write tickets, and maintain documentation in an international company.
Nice to Have
•
Scripting and automation (Bash, PowerShell, Python).
•
Apple Business Manager, Zero-Touch / automated device deployment.
•
Experience with VPN, LDAP, or ZTNA solutions.
•
Exposure to ISO 27001 / SOC 2 processes or security audits.
•
Interest in security topics (access control, endpoint security, Zero Trust).
•
iGaming industry experience.
•
Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple, or similar).
What We Offer
•
Competitive Salary
•
Quarterly Bonuses
•
Unlimited Paid Time Off
•
Unlimited Paid Sick Leave
•
Remote & Flexible Working
•
Private Medical Insurance
•
Financial Support for Life Events
•
Professional Development Budget
•
International Exposure
•
Regular Company Events
*Benefits may vary depending on location and contractual agreement
Recruiting Process
•
HR Interview
•
Technical Interview
•
Final Interview
By submitting your application, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.