Description review
Customer Service Support Agent
LevelUp · Philippines · back to the listing
HR standards
60/100
needs work
Title ↔ description
83/100
solid
Reads as
Customer Support
92% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
Large employers
- Analista de Customer Service, Delivery Station Customer Support Amazon.com
- Bilingual Technical Customer Support, Ring, Ring Amazon.com
- Happiness Engineer – Customer Support & Success Automattic
- Support Engineer, WordPress VIP Automattic
- Cloud Support Engineer Canonical
Startups
- Customer Success Associate Aqua
- Customer Service Manager Cityfurnish
- Client Support Specialist (Healthcare Facilities - B2B) Clipboard
- Customer Support Engineer (Product / Technical Support) Cogram
What the listing never says
- 17 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Company Overview
LevelUp is a specialized agency offering premier outsourcing solutions to agencies, software vendors, and website owners. Over the past seven years, we have successfully partnered with diverse companies to provide exceptional technical, operational, and back-office support. Our expansive team consists of skilled, passionate professionals dedicated to delivering top-tier results for our clients.
Position Overview
As a Customer Service - Support Agent, you'll manage the full commercial lifecycle for a portfolio of customers, including renewals and contract updates, while making sure customer concerns are addressed quickly and effectively.
Reference: 2622-302609
Responsibilities
• Account Lifecycle: Manage the full commercial lifecycle for assigned customers, including renewals and contract updates, ensuring customer concerns are addressed along the way.
• Customer Support: Handle a range of customer tickets, including billing questions and product inquiries.
• Support Calls: Conduct live calls with customers to support their needs directly.
• Escalations: Serve as first-line (L1) support, escalating and coordinating with internal teams to resolve issues when needed.
Must-Haves (Required Qualifications)
• 1–2 years of proven experience in a customer-facing role.
• Demonstrated experience handling customer retention and managing escalations.
• Confidence conducting live customer calls and virtual meetings.
• Exceptional written and verbal English communication skills.
• Comfortable working scheduled night shifts to support customers in the U.S.
Nice-to-Haves (Preferred Qualifications)
• Experience in a B2B SaaS environment.
• Hands-on experience with CRM tools.
More Information
• This is a fully remote position with a standard 40-hour fixed-schedule work week.
• The exact work schedule depends on the client that you are assigned to, but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important.
• We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
• Equipment provided
• 13th month pay
• HMO
Compensation
Additional Information
LevelUp is a specialized agency offering premier outsourcing solutions to agencies, software vendors, and website owners. Over the past seven years, we have successfully partnered with diverse companies to provide exceptional technical, operational, and back-office support. Our expansive team consists of skilled, passionate professionals dedicated to delivering top-tier results for our clients.
Position Overview
As a Customer Service - Support Agent, you'll manage the full commercial lifecycle for a portfolio of customers, including renewals and contract updates, while making sure customer concerns are addressed quickly and effectively.
Reference: 2622-302609
Responsibilities
• Account Lifecycle: Manage the full commercial lifecycle for assigned customers, including renewals and contract updates, ensuring customer concerns are addressed along the way.
• Customer Support: Handle a range of customer tickets, including billing questions and product inquiries.
• Support Calls: Conduct live calls with customers to support their needs directly.
• Escalations: Serve as first-line (L1) support, escalating and coordinating with internal teams to resolve issues when needed.
Must-Haves (Required Qualifications)
• 1–2 years of proven experience in a customer-facing role.
• Demonstrated experience handling customer retention and managing escalations.
• Confidence conducting live customer calls and virtual meetings.
• Exceptional written and verbal English communication skills.
• Comfortable working scheduled night shifts to support customers in the U.S.
Nice-to-Haves (Preferred Qualifications)
• Experience in a B2B SaaS environment.
• Hands-on experience with CRM tools.
More Information
• This is a fully remote position with a standard 40-hour fixed-schedule work week.
• The exact work schedule depends on the client that you are assigned to, but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important.
• We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
• Equipment provided
• 13th month pay
• HMO
Compensation
Additional Information