National Personal Lines Practice Leader

About Keystone

Keystone is one of the largest and fastest-growing insurance brokerages in the country — ranked #26 among U.S. retail brokers and #4 fastest-growing in the Top 50 by Business Insurance. Our platform spans 33+ states, 180+ agency partners, and more than $500 million in revenue — uniting some of the country's most respected independent agencies with the scale, tools, and resources of a national brokerage. Through operational support in finance, HR, marketing, technology, producer development, and M&A, we empower agencies to grow while preserving what makes them who they are — their client relationships and their role in the communities they serve. Guided by our trademarked commitment, "Trust, our most important policy," Keystone is building the insurance solution every family and business can count on. For more information, visit .

National Personal Lines Practice Leader

Position Summary:

The National Personal Lines Practice Leader is the enterprise executive responsible for defining and advancing the vision, strategy, capabilities, and market leadership of the Personal Lines business across the organization.

Operating within a matrixed and evolving organization, this leader serves as the firm’s foremost authority on Personal Lines, setting strategic direction, advancing specialization, enabling growth, strengthening carrier relationships, and elevating practice excellence. Regional and local leaders remain critical to execution within their markets, while the National Personal Lines Practice Leader provides the enterprise framework, expertise, and leadership to accelerate growth, improve client outcomes, and strengthen market differentiation. This leader will define how the organization segments the Personal Lines marketplace, prioritizes client niches, and builds specialized capabilities to serve distinct customer groups and risk profiles.

As a member of the senior leadership team, the National Practice Leader will help build a more integrated, scalable, and client-centric enterprise while shaping the future Personal Lines operating model, including structure, capabilities, leadership roles, and decision rights as the business evolves.

Key Responsibilities:

Enterprise Strategy & Practice Leadership

• Develop and execute a multi-year Personal Lines strategy aligned with enterprise growth objectives.
• Define market segmentation, specialization priorities, and value propositions to drive growth, differentiation, and client success.
• Lead the ongoing evolution of the Personal Lines operating model, ensuring scalability, consistency, and operational excellence.
• Advise executive leadership on industry trends, market opportunities, competitive dynamics, and strategic risks.

Growth & Market Development

• Partner with regional leaders and business development teams to drive organic growth and improve market penetration.
• Develop segment-specific sales strategies, client engagement models, and growth initiatives.
• Support complex client opportunities, large account pursuits, and cross-selling efforts across the organization.
• Equip producers and service teams with tools, training, and best practices that improve growth and retention outcomes.

Industry Expertise & Carrier Relations

• Serve as the organization's leading Personal Lines subject matter expert and external ambassador.
• Represent the company at industry events, conferences, and carrier forums.
• Build and strengthen executive-level relationships with carriers and strategic partners to expand market access, enhance client solutions, and improve placement outcomes.
• Advance the organization’s reputation through thought leadership, innovation, and market expertise.

Talent & Capability Development

• Establish enterprise standards for technical excellence, specialization, and professional development.
• Develop capability models, succession plans, and leadership development strategies in partnership with regional leadership and Human Resources.
• Mentor emerging leaders and foster communities of practice that promote collaboration, knowledge sharing, and continuous improvement.

Enterprise Collaboration

• Lead through influence in a matrixed environment, building alignment across regional and corporate stakeholders.
• Drive adoption of enterprise standards while balancing local market needs and flexibility.
• Partner across operations, sales, marketing, finance, and human resources to achieve shared growth and client-focused objectives.

Qualifications:

• 15+ years of progressive leadership experience within Personal Lines insurance, brokerage, agency, carrier, or related environments.
• Demonstrated success leading large-scale growth, strategy, and transformation initiatives in complex, matrixed organizations.
• Proven ability to influence executives, build followership, and lead collaboratively across complex structures.
• Deep knowledge of Personal Lines products, markets, distribution, carrier relationships, and industry trends.
• Experience developing market segmentation strategies, client niche strategies, or specialization models within Personal Lines or related insurance distribution environments.
• Strong track record of building high-performing teams, developing future leaders, and strengthening organizational capability.
• Willingness to travel periodically as business needs require.
• Ability to pass a criminal background check, where permitted by applicable law.

Remote Work Environment: This position is fully remote within the United States.

Salary Transparency Statement: In accordance with state and local pay transparency laws, we will provide the applicable salary range upon request to candidates who reside in jurisdictions where such disclosure is required.

Benefits:

• Competitive Salary
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.

Originally posted on Himalayas