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Posted
04 Sep 2026
Last seen
04 Sep 2026
Location
India
Lifecycle
mature
Grade
F
Why this grade This listing scored 36/100, which is an F. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 8 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Role specificity 0 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
-5 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job summary: We are seeking an experienced and forward-thinking IT Manager to lead a team of administrators and engineers responsible for the delivery, support, governance, and continuous improvement of enterprise collaboration and productivity platforms. This role combines people leadership, operational ownership, technical depth, and strategic vision.
The ideal candidate will serve as both a technical subject matter expert and an organizational leader, overseeing platforms such as Microsoft Office 365, SharePoint Online, Microsoft Teams, Microsoft Power Platform, application integrations, Five9, Slack Technologie, and a small footprint of Google Workspace services.
This individual will manage operational support, escalations, platform governance, vendor coordination, service reliability, and 24x7x365 operational coverage while helping shape the future vision for enterprise productivity and collaboration technologies. The role requires a strong understanding of ITSM and ITIL-based operational processes, along with experience managing initiatives, operational workstreams, and platform enhancement efforts.
A successful candidate would be a seasoned people leader, expert communicator and who can balance operational rigor with transformation, ensuring reliable service delivery while continuously improving process maturity, tooling, and user experience.
The ideal candidate will serve as both a technical subject matter expert and an organizational leader, overseeing platforms such as Microsoft Office 365, SharePoint Online, Microsoft Teams, Microsoft Power Platform, application integrations, Five9, Slack Technologie, and a small footprint of Google Workspace services.
This individual will manage operational support, escalations, platform governance, vendor coordination, service reliability, and 24x7x365 operational coverage while helping shape the future vision for enterprise productivity and collaboration technologies. The role requires a strong understanding of ITSM and ITIL-based operational processes, along with experience managing initiatives, operational workstreams, and platform enhancement efforts.
A successful candidate would be a seasoned people leader, expert communicator and who can balance operational rigor with transformation, ensuring reliable service delivery while continuously improving process maturity, tooling, and user experience.
Key Responsibilities
- Lead, mentor, and develop a team of engineers and administrators responsible for enterprise productivity and collaboration platforms.
- Oversee and help coordinate 24x7x365 operational support coverage, including on-call rotations, escalation management, and incident response processes.
- Act as a senior technical escalation point for complex incidents, outages, integrations, and platform-related issues.
- Evaluate emerging technologies, AI capabilities, automation opportunities, and collaboration tooling enhancements.
- Serve as a thought leader for modern workplace technologies and employee productivity solutions.
- Manage day-to-day operations, administration, governance, and lifecycle management of:
- Microsoft 365 / Office 365
- SharePoint Online
- Microsoft Teams
- Power Platform (Power Apps, Power Automate, Copilot Studio)
- Voice/Telephony Services (Teams, Zoom, On-prem)
- Slack
- Five9
- Google Workspace (limited scope)
- Enterprise application integrations and connected services
- Drive operational excellence through ITSM and ITIL-aligned processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management.
- Manage operational backlogs, enhancement requests, platform projects, and service improvement initiatives using Jira.
- Own operational service health, uptime, support models, SLAs, and continuous service improvement initiatives.
- Develop and manage team on-call schedules and participate in after-hours support and escalation activities as needed.
- Establish operational standards, monitoring, alerting, documentation, and support procedures.
- Partner with Security, Infrastructure, Networking, IAM, Compliance, Legal, and business stakeholders to ensure secure and compliant platform operations.
- Drive platform governance, licensing optimization, automation, and adoption strategies.
- Lead vendor relationships, escalations, and strategic roadmap discussions.
- Oversee platform integrations, API connectivity, authentication models, and enterprise application interoperability.
- Support organizational initiatives involving migrations, consolidations, acquisitions, and platform modernization efforts.
- Develop operational metrics, KPIs, dashboards, and executive-level reporting.
- Manage incident response coordination and participate in major incident management activities.
- Ensure documentation, knowledge management, and operational runbooks are maintained and continuously improved.
- Assist with budgeting, forecasting, licensing, and capacity planning activities.
- Bachelor’s degree in information technology, Computer Science, or related field, or equivalent professional experience.
- 7+ years of progressive IT experience with enterprise collaboration and productivity platforms.
- 3+ years of direct people management experience leading technical teams.
- Strong technical expertise administering and supporting Microsoft 365 technologies.
- Experience supporting enterprise collaboration platforms such as Microsoft Teams, SharePoint Online, Slack, and Five9.
- Experience managing 24x7x365 technical operations 24x7x365 in a global enterprise environment.
- Experience leading platform migrations, consolidations, or digital transformation initiatives.
- Experience serving as a senior escalation point for high-severity incidents and operational issues.
- Experience with Power Platform governance and administration.
- Experience with Copilot, AI-powered productivity platforms, or automation technologies.
- Strong understanding of SaaS operations, governance, integrations, and lifecycle management.
- Experience with API-based integrations and enterprise application connectivity.
- Strong organizational, communication, and stakeholder management skills.
- Ability to balance strategic planning with hands-on operational leadership.
- Willingness to participate in on-call rotations and after-hours escalations.
- Understanding of ITSM operations – incident and request management.
- Experience with identity, authentication, and access management concepts including SSO, SAML, OIDC, and SCIM.
- Experience with enterprise contact center platforms such as Five9.
- ITIL Foundation or advanced ITIL certifications.
- Knowledge of compliance, security, and data governance requirements for SaaS platforms.
- Microsoft certifications related to Microsoft 365, Teams, SharePoint, Security, or Power Platform.
- Strong understanding of ITSM and ITIL operational frameworks and service delivery processes.
- Microsoft Ecosystem Administration
- Microsoft 365 / Office 365
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Power Platform
- PowerShell automation and scripting
- Microsoft Entra ID / Azure AD
- Slack
- Five9
- Google Workspace
- API and Webhooks Integrations
- SAML / OIDC / SCIM
- Workflow automation
- SaaS Platform Integrations
- PowerShell
- Vendor Management
- Team Leadership and Coaching
- Service Delivery Management
- Governance and Compliance
- Project and Program Coordination
- Continuous Improvement Methodologies
- Strategic thinker with strong operational execution capabilities
- Ability to lead through ambiguity and organizational change
- Strong customer service and employee experience mindset
- Collaborative leadership style with strong cross-functional partnership skills
- Ability to communicate effectively with both executive leadership and technical teams
- Continuous improvement and innovation mindset
- Strong analytical and problem-solving capabilities
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 04 Sep 2026 Himalayas first sighting
Seen on 1 board over 0 days.