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Sr. Software Architect (NiCE CXone & Cognigy)

Concentrix United States

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Posted 05 Sep 2026
Last seen 05 Sep 2026
Location United States
Lifecycle mature
Grade D
Why this grade This listing scored 48/100, which is a D. It lost the most ground on pay transparency. See the breakdown

-5 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.

Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →

This listing does not state a salary

$140k – $226k

That is the middle half of what comparable roles paid on this board over the last 90 days — 31 listings that did publish a figure, median $186k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.

What this role involves →

Job Title:

Sr. Software Architect (NiCE CXone & Cognigy)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Concentrix is seeking a Sr. Software Architect (NiCE CXone & Cognigy) to lead the design, implementation, integration, and evolution of enterprise customer experience solutions.

This is a senior customer-facing technical leadership role responsible for architecting and delivering scalable NiCE CXone and Cognigy solutions across complex enterprise environments. The successful candidate will combine deep technical expertise with strong consulting, delivery, and problem-solving skills to help clients modernize their customer engagement platforms.

You will work directly with clients, business stakeholders, architects, engineers, and delivery teams to translate business requirements into secure, scalable, AI-enabled customer experience solutions.

Key Responsibilities

Solution Architecture & Technical Leadership

Implementation & Delivery

Hands-On Development

Consulting & Collaboration

Qualifications

Required

Strongly Preferred

Why Join Concentrix?

This role offers a unique opportunity to shape and deliver next-generation customer experience solutions at global scale. You will work across NiCE CXone, Cognigy, AI, automation, cloud, and customer engagement technologies while helping some of the world's leading brands modernize their customer experience ecosystems.

You'll have the opportunity to influence architecture standards, accelerate AI adoption, and help define how global organizations leverage CCaaS, conversational AI, and intelligent automation to transform customer experiences.

If you enjoy solving complex technical challenges, working directly with clients, and balancing architecture leadership with hands-on delivery, you'll thrive in this role.

The base salary for this position is $122,001- $191,715 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 09/10/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

#WFH

#Concentrix

Location:

USA, FL, Work-at-Home

Language Requirements:

English (Required)

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

Originally posted on Himalayas

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Where this listing came from

  1. 05 Sep 2026 Himalayas first sighting

Seen on 1 board over 0 days.