This one is closed
Live roles like this one
- B 5h ago
- C 10h ago
- D 9h ago
- B 10h ago
See every "Technical Support Specialist" role →
Get new “Technical Support Specialist” roles by email
One email a day with what is new in "Technical Support Specialist". Nothing new, no email.
We confirm the address first, and every mail carries an unsubscribe link. Alerts are ours, not a third party's.
Why this grade This listing scored 63/100, which is a C. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 12 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
This listing does not state a salary
$40k – $62k
That is the middle half of what comparable roles paid on this board over the last 90 days — 82 listings that did publish a figure, median $53k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
Full-Time Any Technical Support
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
Technical Support Specialist
As a Technical Support Specialist, you’ll play a key role in ensuring Synthesia
delivers a reliable and consistent experience for our customers. You’ll be the go-to
team for internal technical escalations and play a key part in Synthesia’s technical
Success.
You’ll investigate complex platform issues, apply technical fixes where possible,
and escalate clearly to Engineering when required. You’ll own cases end to end,
reproducing problems, analysing logs and data, validating workarounds or
patches, and confirming resolution with the customer.
Role Responsibilities:
-
Investigate and troubleshoot complex technical issues across the Synthesia
-
platform
-
Apply fixes, configuration changes, or validated workarounds where possible
-
Escalate to Engineering with clear diagnostic details and impact assessments
-
Reproduce reported issues in internal environments to identify root causes
-
Analyse logs, data, and customer configurations to support investigations
-
Validate fixes or patches and confirm resolution with the customer
-
Document findings, solutions, and technical procedures for future reference
-
Collaborate with Product and Engineering teams to report bugs and suggest
-
improvements
About You:
-
Minimum 5 years of experience in a technical support or similar customer-facing technical role
-
Strong troubleshooting and problem-solving skills, with a logical and analytical approach
-
Confident communicator with clear, concise verbal and written skills
-
Solid technical foundation and curiosity to learn new systems and tools
-
Experienced in diagnosing and resolving technical issues remotely
-
Able to prioritise and manage workload in a fast-paced environment
-
Comfortable working both independently and collaboratively across teams
Technical Experience:
-
SSO / WorkOS configuration and troubleshooting
-
REST APIs and Postman for testing and validation
-
Monitoring and debugging using Datadog
-
SaaS platform support and administration
-
Analysing HAR files and network traffic for issue reproduction
At Synthesia we expect everyone to...
-
Put the Customer First
-
Own it & Go Direct
-
Be Fast & Experimental
-
Make the Journey Fun
The good stuff...
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
-
A competitive salary + stock options in our fast-growing Series D startup
-
Paid parental leave
-
25 days of annual leave + public holidays + paid sick leave
-
Fun culture with regular socials
-
A generous referral scheme
-
A brand new computer + monitor
Apply for this role Opens jobs.ashbyhq.com — verified as the employer's own application page
Quick question · anonymous · one tap
Would you apply to this job?
Answer to see what other job seekers said.
Your turn · no account needed
Help the next applicant
You may know something about this listing that we cannot see from here. One tap. No account needed. Signed-in reports earn points once the evidence agrees with you.
I know what it pays
Sign in with Google to earn points for reports — 100 confirmed points buy a week of Early Access.
Where this listing came from
- 11 Sep 2026 Jobicy first sighting
Seen on 1 board over 0 days.