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Why this grade This listing scored 65/100, which is a C. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 12 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 7 / 10 Whether more than one source carries this listing.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
This listing does not state a salary
$40k – $62k
That is the middle half of what comparable roles paid on this board over the last 90 days — 82 listings that did publish a figure, median $53k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
Remote Customer Service
We are seeking a skilled and customer-oriented individual to join our team as a Customer Support Adviser. As a key member of our customer service department, you will play a vital role in providing exceptional support and assistance to our valued customers. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering top-notch customer experiences.
Tasks
- Handling Customer enquiries through the various platforms available (Chat, Email and phone) through both inbound and outbound channels.
- Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time
- Using well-developed negotiation skills to provide resolutions to problems and offer suitable courses of action to prevent escalation
- Maximise any revenue-generating opportunities identified
- Accurate data input
- Manage your own time in line with resource planners
- Dealing directly with colleagues around the business to obtain missing information
- Meet the pre-determined team and operational sales and service Key Performance Indicators and behaviours in job role
- Manage the escalation process for customer resolution with empathy
- Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
- Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Crypto and Paysafe)
- Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter
- Working closely with the VIP, Marketing and Risk/Payments department
- Crediting bonuses & Free spins
- Actively engaging customers in the view to increase player activity
- Providing the necessary support for the creation, implementation and continuity of the processes required for the Information Security Management System. Fulfilling all the duties assigned by the CEO and his managers within the scope of the requirements and responsibility areas of the job and workplace
Requirements
- Previous experience in a customer support or similar customer-facing role is preferred.
- Must be fluent verbal and written communication skills in Norwegian and English,
- Ability to actively listen, empathize, and communicate effectively with customers of varying backgrounds and levels of technical expertise.
- Strong problem-solving and critical-thinking skills, with the ability to analyze situations, identify issues, and provide appropriate solutions.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Adaptability and flexibility to work in a fast-paced and dynamic environment, handling multiple tasks simultaneously.
- Strong organizational skills and attention to detail, ensuring accurate documentation and follow-up.
- Ability to work independently as well as collaboratively in a team-oriented environment.
- Availability to work on a flexible schedule, including weekends and holidays if required.
- A positive attitude, patience, and a genuine desire to assist customers.
Benefits
- Competitive salary synonymous with skills and experience
- Performance and bonus structure dependent on achievement of set targets and personal performance
- B2B Consultancy agreement for remote agreement with 25 days PTO
The Shift schedule for this position is as follows:
Working Days: Monday to Sunday
Shifts: 07:00 - 23:00 GMT+1 (split between Morning and Afternoon shifts)
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Where this listing came from
- 11 Sep 2026 Arbeitnow first sighting
Seen on 1 board over 0 days. The employer edited the description 2× since we first recorded it.