Why this grade This listing scored 60/100, which is a C. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 12 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Role specificity 3 / 10 Whether the listing is tagged well enough to tell what the role actually is.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
This listing does not state a salary
$40k – $62k
That is the middle half of what comparable roles paid on this board over the last 90 days — 82 listings that did publish a figure, median $53k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
FULL_TIME
Your Role As a Travel & Support Consultant , you will: Be the First Point of Contact: Triaging inbound queries and support triggers as well as responding effectively to calls and chat-based inquiries. Platform Expert: Become a super-user to resolve platform-related questions and issues swiftly. Manage Travel Arrangements: Review travel plans and preempt potential service or travel issues. Address and solve any arising problems proactively. Maintain Systems: Help tune and maintain our tools and systems so they can help and support the team to deliver more efficient, effective and consistent support. Enhance User Experience: Collaborate with the TruTrip team to identify ways to reduce support requests. Regularly reach out to users for actionable feedback and new opportunities. Key Performance Metrics User Feedback: Maintain high satisfaction rates. Response Time: Ensure a swift first reply. Accuracy: Deliver precise and reliable service. About You We're looking for someone who: Loves Helping People: Has experience in customer service within the travel and hospitality industry. Demonstrated ability to provide amazing support that genuinely helps customers. Is Tech-Savvy: Comfortable with software and internet tools. An inner geek when it comes to technology. Strong interest in AI. Understands Business Travel: Familiar with the unique needs of business travelers versus vacation travelers. Is Innovative and Collaborative: Thrives on improving processes, methods, and communications. Aspires to contribute to the development of our systems and solutions. Excels in Customer Support: Conversant with support software like Zendesk. Comfortable handling chat, call, and email requests. Has Strong Sabre GDS Experience: Practical experience with Global Distribution Systems (e.g., Sabre) for managing travel plans. Preferably over 1 year of experience. Communicates Effectively: Professional proficiency in English, both written and verbal. Low typo issues when responding via email and chat. Is Adaptable and Reliable: Happy to work in a predominantly remote environment. Has steady and reliable internet access. Can provide their own computer. Mandarin language skills: Preferred and will definitely give your application an edge. What We Offer Competitive Salary Flexible Leave Policy Growth Opportunities
Apply for this role Opens trutrip.jobs.growhire.com — verified as the employer's own application page
Quick question · anonymous · one tap
Would you apply to this job?
Answer to see what other job seekers said.
Keep looking
Similar remote roles, still open
- B 4h ago
- C 9h ago
- D 8h ago
- B 9h ago
See every "Travel Support Consultant" role →
Get new “Travel Support Consultant” roles by email
One email a day with what is new in "Travel Support Consultant". Nothing new, no email.
We confirm the address first, and every mail carries an unsubscribe link. Alerts are ours, not a third party's.
Your turn · no account needed
Help the next applicant
You may know something about this listing that we cannot see from here. One tap. No account needed. Signed-in reports earn points once the evidence agrees with you.
I know what it pays
Sign in with Google to earn points for reports — 100 confirmed points buy a week of Early Access.
Where this listing came from
- 12 Sep 2026 Kerja Remote first sighting
Seen on 1 board over 27 days.