Remote People Operations & Performance Associate - LATAM
Valatam Colombia, Ecuador, El Salvador, Guatemala, Nicaragua, Venezuela
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Why this grade This listing scored 76/100, which is a B. It lost the most ground on remote clarity. See the breakdown
- Pay transparency 25 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 12 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Human Resources Mid level Full Time
About Valatam
Valatam connects bilingual professionals from Latin America with global clients. We're proud to be certified as a Great Place to Work for 2025–2026, proof that great work starts with great people.
About the Role
As a Remote People Operations & Performance Associate, you will monitor Virtual Assistant performance, productivity, and attendance while providing coaching and ongoing support. You will analyze performance data, maintain accurate reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.
Key Responsibilities
- Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports.
- Identify performance risks, analyze root causes, and implement timely improvement plans.
- Conduct regular check-ins, coaching sessions, and implement improvement plans when necessary.
- Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement.
- Validate undertime and overtime data for accurate, timely submission to Finance.
- Partner with Account Management to align VA performance with client expectations and address concerns.
- Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends.
- Support VA engagement, recognition, development, and retention initiatives.
- Contribute to broader HR programs, new-hire training, and administrative projects
- Other related tasks as needed
Requirements
- Fluent in English (C1/C2) and Spanish
- 2–3 years of experience in people management, Account management, HR Workforce or productivity coordination, or similar.
- Experience tracking KPIs, productivity, attendance, deliverables, or service quality.
- Proficient in Google Workspace and Microsoft Office
- Experience with Asana, Notion, Trello, or similar tools is a plus
- Experience with time-tracking tools is a plus
- Excellent interpersonal and coaching skills, with the ability to give constructive feedback
- Excellent communication and attention to detail
- Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection
- Bachelor's or Associate's degree preferred
Benefits
Our Core Values at Work
We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.
What We Offer
- Hourly rate equivalent to approximately USD $950-$1,100 per month, based on experience.
- Paid time off and performance bonuses.
- Monthly medical insurance stipend after meeting eligibility criteria.
- Birthday and work-anniversary bonuses.
- Gym and wellness allowance.
- Unlimited online fitness classes.
- Company events and Christmas celebrations.
Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 17 Sep 2026 Himalayas first sighting
Seen on 1 board over 0 days.