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Why this grade This listing scored 76/100, which is a B. It lost the most ground on remote clarity. See the breakdown
- Pay transparency 25 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 12 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Customer Service Entry level Mid level Full Time
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring an Email Support Specialist for a UK-based employer, fully remote from South Africa. You will own a UK company’s email support queue — clear written answers, tidy ticket hygiene and response times that hold.
This suits a strong writer who likes resolving things properly the first time and wants a long-term career with a UK business from home in South Africa.
Key responsibilities
- Answer customer emails clearly and accurately within agreed response times
- Investigate issues and follow them through to resolution
- Keep ticket records, tags and notes accurate
- Escalate complex cases with a clear written summary
- Spot recurring problems and flag them to the team
- Contribute to help articles and saved reply templates
What you'll need
- Experience in an email, ticket or written customer support role
- Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
- Excellent written English with a natural, professional tone
- Comfortable working to response-time targets
- A reliable fibre connection, a working laptop and a quiet place to work
Nice to have
- Experience supporting a UK or international customer base
- Familiarity with a knowledge base or help centre
- Experience with live chat alongside email
What's on offer
- 100% remote — work from anywhere in South Africa
- Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
- Long-term placement with a stable UK employer
- Ongoing support from the Remote Recruitment team throughout your placement
If this sounds like your kind of role, apply with your CV and we'll be in touch.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 17 Sep 2026 Himalayas first sighting
Seen on 1 board over 0 days.