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Why this grade This listing scored 69/100, which is a C. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Remote clarity 15 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Freshness 12 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Corroboration 7 / 10 Whether more than one source carries this listing.
- Role specificity 3 / 10 Whether the listing is tagged well enough to tell what the role actually is.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
This listing does not state a salary
$40k – $62k
That is the middle half of what comparable roles paid on this board over the last 90 days — 82 listings that did publish a figure, median $53k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
Production
About the role
We're looking for two Payment Support Coordinators to join our Expert Services & Operations (ES&O) team on a short-term contract basis. You'll work directly on our linguist payment queue, helping to clear a backlog of payment requests and restoring a reliable, responsive experience for our global network of expert linguists.
This is a high-impact, hands-on role. You'll be triaging, investigating, and resolving payment issues across multiple systems, working closely with our existing coordinators and escalating to finance and engineering where needed.
What you'll be doing
Triaging and responding to incoming payment support tickets in Jira, prioritising by urgency and issue type
Investigating payment failures, discrepancies, and delays across the Lilt platform, Tipalti, Salesforce, and third-party processors (PayPal, Payoneer)
Resolving common issues including: Tipalti profile corrections, 2FA resets, banking detail mismatches, and manual offline payment (OPM) re-logging
Communicating clearly and empathetically with linguists to gather information and provide timely updates
Escalating technical breakages (e.g. platform stats sync issues) and rate discrepancies to the relevant internal teams
Maintaining accurate ticket notes and contributing to weekly reporting on queue volume and SLA adherence
What we're looking for
Experience in a payments, finance operations, or customer/vendor support role
Comfortable working across multiple systems simultaneously (Jira, Salesforce, or similar)
Detail-oriented with strong written communication skills — you'll be dealing with complex, sometimes sensitive payment disputes
Able to work independently, manage a high-volume queue, and know when to escalate
Experience with Tipalti or international payment platforms is a strong plus
Fluency in English required; additional languages are a bonus given our global linguist community
What to expect
This is a contract role. You'll be joining a small, collaborative ES&O team and will have clear ownership of a defined portion of the queue from day one.
AI is changing how the world communicates — and LILT is leading that transformation.
LILT's mission is to make the world's information available to everyone, no matter the language they speak. Join our global community who thrive on innovation and excellence. Our collective knowledge, uniqueness, and skills deliver multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world.
Earn money. Have fun. Advance human knowledge. Work on diverse projects from anywhere, any time you want. Get paid quickly and fairly, and build your professional network in a supportive community—all through a streamlined application process tailored to your expertise.
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at ----- style="min-height:1.5em">
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Compensation: $15 – $30 per hour
- • $15 – $30 per hour
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Where this listing came from
- 18 Sep 2026 Arbeitnow first sighting
Seen on 1 board over 0 days.