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Why this grade This listing scored 76/100, which is a B. It lost the most ground on remote clarity. See the breakdown
- Pay transparency 25 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 12 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Product Manager Full Time
This is a remote position.
Service Delivery Manager Full-Time/ RemoteSalary: $77,517 - $90,000 annually + bonusCandidates in theEastern or Central Time Zone (ET/CT) are preferred. Position SummaryWe are seeking an experienced Service Delivery Manager (SDM)to serve as the primary customer success and service delivery leader for assigned Managed Services clients.This role is responsible for customer relationships, service performance, governance, escalations, billing, and continuous improvement, while helping customers realize maximum value from their Managed Services partnership. Key Responsibilities- Serve as the primary operational relationship owner and trusted partner for assigned Managed Services customers.
- Build strong relationships with executive sponsors, business stakeholders, and operational leaders.
- Monitor service performance and SLAs, identify risks, and drive service improvement initiatives.
- Lead Monthly and Quarterly Business Reviews, executive governance meetings, and customer performance discussions.
- Manage major customer escalations, incidents, Root Cause Analyses (RCAs), and corrective action plans.
- Coordinate cross-functional teams including Service Desk, NOC, Security Operations, Solution Architects, Professional Services, Sales, and Customer Success.
- Support customer onboarding, service integrations, expansions, and other major initiatives.
- Ensure accurate monthly billing and tracking of time-and-materials activities.
- Support customer retention, renewals, service enhancements, and long-term account growth.
- 10 years of experience in IT infrastructure management and/or vendor management.
- 3+ years in a customer-facing leadership role responsible for strategic relationships and service outcomes.
- Experience leading executive-level customer engagements, governance programs, escalations, and service improvement initiatives.
- Strong understanding of Managed Services operations and IT Service Management principles. Ability to translate technical and operational information into business-focused recommendations.
- Strong communication, analytical, problem-solving, and stakeholder management skills.
- Bachelor's Degree in a related field; equivalent education and relevant experience may be considered.
- PMP and ITIL V3 or more recent certification.
- Salary $77,517 - $90,000 annually, plus bonus
- Comprehensive medical, dental, and vision insurance.
- 401(k) with 100% employer match up to 4% of compensation and immediate vesting.
- Employer-paid life, short-term, and long-term disability insurance.
- HSA/FSA options and employee wellness/EAP programs.
- Additional voluntary benefits, including accident, critical illness, legal, and pet insurance.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 19 Sep 2026 Himalayas first sighting
Seen on 1 board over 0 days.