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Why this grade This listing scored 76/100, which is a B. It lost the most ground on remote clarity. See the breakdown
- Pay transparency 25 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 12 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Customer Service Entry level Mid level Contractor
This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic.
Key Responsibilities
You’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.- Answering client's inquiries
- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
- Tracking Shipments and backend shipping inquiries
- General Research
- Updating addresses and client information
Skills, Knowledge and Expertise
Hard/Technical Skills- Language: Must be fluent in German and English and can convey key conversational points concisely.
- Shift Timing:Availability to work weekends or having split-offs
- Must be legally resident in and working from Portugal. This role handles EU data and the work cannot be performed from outside the EU.
Soft Skills
- Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
- Mindset: Can calmly handle uncertainty and rapidly changing situations.
- Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.
Benefits
- 100% work-from-home setup
- Hands-on support
- Training opportunities
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 21 Sep 2026 Himalayas first sighting
Seen on 1 board over 0 days.