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Senior Customer Support Quality Analyst

Chip London, United Kingdom

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Salary £35k
Posted 22 Sep 2026
Last seen 22 Sep 2026
Location London, United Kingdom
Lifecycle mature
Grade C
This listing scored 63/100, which is a C. It lost the most ground on description depth. See the breakdown

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hybrid customer-success generous_pto senior permanent Analytical Skills Communication Complaint Handling Quality Assurance Risk Management

As a Senior Quality Analyst, you'll be the driving force behind the Quality Assurance function for our Customer Support teams — including our AI Agents. You'll play a central role in how we deploy AI responsibly, acting as the human-in-the-loop (HITL) reviewer for our AI Agent conversations: assessing quality, identifying failure patterns, and feeding insights back into how our agents are trained, calibrated, and improved.

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46/100 HR standards 62/100 Title ↔ description 49/100 Fit to the official role
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Where this listing came from

  1. 22 Sep 2026 4 Day Week first sighting

Seen on 1 board over 0 days.