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Why this grade This listing scored 76/100, which is a B. It lost the most ground on remote clarity. See the breakdown
- Pay transparency 25 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 12 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Customer Service Entry level Full Time
About Catch Creation
Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform.
From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth.
At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life.
WHAT’S IN IT FOR YOU?
- Pay Rate: $4.25 per hour
- Permanent Work from Home
- Bi-weekly paycheck
- Performance Bonuses and Incentives
- 6th month and annual anniversary bonus
- Up to 17 days of paid leave credits
JOB DESCRIPTION:
We are seeking a reliable and customer-focused Phone Customer Service Specialist to join our team. In this role, you will handle inbound and outbound customer calls, resolve inquiries efficiently, and deliver an exceptional customer experience while meeting performance standards.
Key Responsibilities:
- Answer inbound customer calls and provide assistance with:
- Product inquiries
- Website navigation and technical assistance
- Billing questions and charges
- Order status and tracking
- Returns and replacements
- Maintain efficiency by meeting performance metrics, including an average handle time of approximately 5 minutes per call and a minimum of 60 calls per day.
- Conduct outbound calls to follow up on unresolved or disconnected customer interactions.
- Champion customer satisfaction by making sound, balanced decisions that prioritize both customer needs and overall business health.
MINIMUM QUALIFICATIONS:
- Above-average verbal communication skills with a clear, neutral accent
- Strong customer service and interpersonal skills
- Above-average technical proficiency and ability to quickly learn new systems
- Proven ability to multitask effectively, navigating multiple systems and tools while maintaining control of customer interactions
- Minimum of one (1) year of BPO experience in a customer service account
- High level of reliability and accountability, with flexibility to work varying schedules
SYSTEM REQUIREMENTS:
- Intel i5 processor or comparable equipment with at least 4GB RAM
- Reliable high-speed internet connection with a minimum speed of 30 Mbps
- Noise-canceling headset, required for use during the screening and interview process
- Dual monitors, required to be available by the first week of deployment
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 23 Sep 2026 Himalayas first sighting
Seen on 1 board over 0 days.