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Why this grade This listing scored 80/100, which is a B. It lost the most ground on remote clarity. See the breakdown
- Pay transparency 25 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 12 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Role specificity 10 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Corroboration 5 / 10 Whether more than one source carries this listing.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Operations Customer Service Developer Entry level Full Time
About Us
JetRails is a hosted infrastructure provider for mission-critical web applications. Our clients run multi-million dollar e-commerce stores and cutting edge web apps. It’s our job to keep them online. With hundreds of millions of dollars on the line, we take our job very seriously. We live and breathe speed, security, scalability, and strategy for web infrastructure. Oh, and we’re serious about having fun! We learned long ago that without that magic ingredient, work feels too much like… work.
Cutting edge infrastructure is never boring. While relentlessly pursuing 100% uptime, we learn, earn, work with smart and motivated teammates, and generally have a great time. All this in a relaxed easy going culture, lacking office politics with a laser focus on customer happiness.
We’re a motley crew of tech geeks, gamers, and fun-lovers. We’ve been around since 2000, when we started life as eBoundHost offering shared, dedicated and virtual hosting services. We’ve been a stable, profitable and growing company since the beginning.
About You
You’re excited by the idea of a meaningful role with a company that values and retains its talented teammates (you guessed it, that’s us!). You insist on a work environment that’s fun and dynamic, where your coworkers respect and value each other. You have opinions on how to make things better, and want to be heard and encouraged. You don’t sit around waiting to be told what to do - instead, you figure out where you can add value and start pitching in.
Responsibilities
Provide technical support for customers via phone, ticket system or messenger.
Provide support in a wide range of advanced Linux and AWS server management issues
Use critical thinking skills to identify and resolve technical problems
Maintain effective communication with internal and external channels
Provide short-term resolutions and develop preventative measures for the longer term
Monitor server alerts for any performance issues and address them appropriately
Help create internal documentation as well as customer facing knowledge base
Assist in onboarding, training and mentoring new team members
Keep up to date with relevant technologies
Requirements
Required Skills
1+ years of experience in customer service/technical support via phone or ticketing system
-
Experience as System Administrator, or End User of a Linux Operating System
OS: Ubuntu, CentOS, CloudLinux
Fundamentals: DNS, Networking, IP routing
Database: MySQL,
Control Panel: cPanel, AWS
Experience with troubleshooting in multi-user environments
Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc)
General understanding of networking (TCP/IP, DNS, Routing, E-Mail)
Demonstration of independent thinking and decision-making abilities
Ability to multitask, adapt to changes quickly, and to prioritize work
Excellent communication, availability and interpersonal skills
Strong troubleshooting skills in a fast-paced environment
Open to 24/7 support environment
Availability to possibly working weekends
Availability to working overnight shifts
Behaviors
Energy, drive, enthusiasm and determination
Yearns for the best outcome and looking towards the positive
Team focused - looks to the success of the whole and see the bigger picture
Desire to go above and beyond
Willingness to learn
Benefits of working at JetRails
Competitive salary starting at $45,000/yr
Retirement 401k plan matching
Health and Dental Insurance
Tremendous growth potential
Working alongside and learning from the best people in the industry
Technical hands-on experience
Relaxed, and focused atmosphere
Remote first
Originally posted on Himalayas
Apply for this role Opens jetrails.recruitee.com — verified as the employer's own application page
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Where this listing came from
- 23 Sep 2026 Himalayas first sighting
Seen on 1 board over 0 days.