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CPaaS Support & Product Manager

Signalmash United States

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Posted 24 Sep 2026
Last seen 24 Sep 2026
Location United States
Lifecycle mature
Grade C
Why this grade This listing scored 63/100, which is a C. It lost the most ground on pay transparency. See the breakdown

Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →

This listing does not state a salary

$135k – $195k

That is the middle half of what comparable roles paid on this board over the last 90 days — 44 listings that did publish a figure, median $168k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.

What this role involves →

Customer Service Product Mid level Full Time

This is a remote position.

Signalmash is looking for a versatileCPaaS Support & Product Managerto own the product experience end-to-end. This hybrid role blends product management, customer support, documentation, and technical problem-solving to ensure customers get maximum value from the Signalmash CPaaS platform.

You’ll work across product strategy, API documentation, customer education, support operations, and AI chatbot optimization — making this a high-impact role for someone who is both technical and customer-focused.

Key Responsibilities

Product Ownership

Documentation & Knowledge Management

Customer Education

Support Operations

AI Support Management

Technical Contributions


Requirements

Product Management

  • 2–4 years of product management (SaaS or CPaaS preferred)

  • Experience with APIs and developer-facing products

Technical Skills

  • Basic coding/scripting (Python, JavaScript, or similar)

  • API familiarity and troubleshooting ability

  • Basic understanding of web technologies and communication protocols

Support & Operations

  • Experience with L1/L2 support workflows

  • Strong skill with ticketing systems (Zendesk, Intercom, Freshdesk)

  • Understanding of SLAs, escalation processes, and support metrics

Communication & Documentation

  • Excellent written communication

  • Experience writing technical documentation

  • Ability to simplify technical concepts

  • Basic video creation/screen recording skills

AI & Automation

  • Experience training or managing AI chatbots

  • Understanding of NLP concepts and bot training flows

Preferred Qualifications

  • Experience with CPaaS platforms (Twilio, Vonage, Bandwidth, etc.)

  • Messaging or telecom domain knowledge

  • SQL for support analytics

  • Experience in customer success or account management

  • Experience engaging with developer communities

Key Competencies

  • Customer-Centric Mindset

  • Technical Aptitude

  • Ownership Mentality

  • Adaptability

  • Analytical Problem-Solving

  • Clear Communication

  • Attention to Detail

What Success Looks Like 30 Days:Learn product, audit documentation, understand support workflows 90 Days:Improve support SLAs, release explainer videos, enhance AI bot 6 Months:Reduce L3 escalations by 30%, build robust knowledge base 1 Year:Establish world-class support operations; influence product roadmap

Benefits

  • Fully remote (India)

  • High ownership and visibility

  • Work across product, support, and AI innovation

  • Fast-growing CPaaS company

  • Competitive salary based on experience


    • Originally posted on Himalayas

    Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page

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    54/100 HR standards 67/100 Title ↔ description 82/100 Fit to the official role
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    Where this listing came from

    1. 24 Sep 2026 Himalayas first sighting

    Seen on 1 board over 0 days.