Description review
Intake Specialist (ABA Therapy)
ReWorks Solutions · South Africa · back to the listing
HR standards
63/100
needs work
Title ↔ description
70/100
solid
Reads as
Customer Support
92% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 20 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Job Opening: Intake Specialist (ABA Therapy)
Location: South Africa (Remote – US Hours)
Type: Full-Time, Work from Home
Hours: Monday to Friday: 9am- 5pm (US Hours)
Responsibilities:
• Respond to intake inquiries via phone, email, and web forms promptly and professionally
• Guide families of autistic children through the intake and onboarding process with empathy and clarity
• Collect and review client documentation (e.g., diagnosis reports, insurance, funding forms)
• Schedule assessments and initial consultations
• Maintain accurate records using our practice management software
• Collaborate with the clinical, billing, and administrative teams
• Follow up with families to ensure timely completion of all intake steps
Essential Qualifications:
• Excellent communication and interpersonal skills
• Excellent administrative management
• Detail-oriented with strong organizational abilities
• Comfortable using digital platforms (e.g., Google Workspace, CRMs, CentralReach, EHRs)
• Ability to work independently in a remote environment
• Compassionate, patient, and culturally sensitive
Requirements
Desired Experience:
• Familiarity with ABA (Applied Behaviour Analysis) therapy terminology and processes
• Previous experience in a healthcare, therapy, or ABA setting preferred
• Experience with insurance verification or working with funding bodies
• Fluent or neutral English accent
• Reliable internet and backup power
Benefits
• Comfortable working U.S. hours
• Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Originally posted on Himalayas
Location: South Africa (Remote – US Hours)
Type: Full-Time, Work from Home
Hours: Monday to Friday: 9am- 5pm (US Hours)
Responsibilities:
• Respond to intake inquiries via phone, email, and web forms promptly and professionally
• Guide families of autistic children through the intake and onboarding process with empathy and clarity
• Collect and review client documentation (e.g., diagnosis reports, insurance, funding forms)
• Schedule assessments and initial consultations
• Maintain accurate records using our practice management software
• Collaborate with the clinical, billing, and administrative teams
• Follow up with families to ensure timely completion of all intake steps
Essential Qualifications:
• Excellent communication and interpersonal skills
• Excellent administrative management
• Detail-oriented with strong organizational abilities
• Comfortable using digital platforms (e.g., Google Workspace, CRMs, CentralReach, EHRs)
• Ability to work independently in a remote environment
• Compassionate, patient, and culturally sensitive
Requirements
Desired Experience:
• Familiarity with ABA (Applied Behaviour Analysis) therapy terminology and processes
• Previous experience in a healthcare, therapy, or ABA setting preferred
• Experience with insurance verification or working with funding bodies
• Fluent or neutral English accent
• Reliable internet and backup power
Benefits
• Comfortable working U.S. hours
• Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Originally posted on Himalayas