Description review
Contact Center Transformation Consulting Analyst – Amazon Connect | Manila
TASQ Staffing Solutions · United States · back to the listing
HR standards
45/100
poor
Title ↔ description
65/100
needs work
Reads as
Software Architect
87% confident
What this role officially is
software architect — ESCO, the EU occupation classification
Software architects create the technical design and the functional model of a software system, based on functional specifications. They also design the architecture of the system or different modules and components related to the business' or customer requirements, technical platform, computer language or development environment.
Also known as: software architects, software designer, application architect
How others title the same work
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What the listing never says
- 23 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No section describes what the person would actually do. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Job Details:You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
Analyst / Consultant 2 – 9 years of experience
• Engage with clients to conduct requirement workshops, analyze business processes, and translate needs into technical and functional designs.
• Contribute to the design, configuration, and implementation of Amazon Connect–based contact center solutions across industries.
• Design and implement contact flows, IVR logic, routing, and automation frameworks using Amazon Connect and AWS services such as Lambda, Lex, S3, DynamoDB, and CloudWatch.
• Integrate Amazon Connect with enterprise systems such as Salesforce, ServiceNow, and chatbot/AI platforms through APIs or middleware.
• Collaborate with solution architects and functional leads to define architecture blueprints, documentation, and implementation roadmaps.
• Develop and present proofs of concept, demos, and accelerators to demonstrate value and differentiation in client engagements.
• Support cloud transformation and journey-to-cloud initiatives for large contact center modernization programs.
• Contribute to practice development by building reusable assets, accelerators, and sharing delivery best practices across the global network.
Bring your best skills forward to excel at the role:
• Minimum 2 years of hands-on experience designing, configuring, and implementing Amazon Connect solutions.
• Strong understanding of AWS Cloud services relevant to contact center solutions (Lambda, Lex, S3, DynamoDB, CloudWatch, IAM).
• Knowledge of contact center technologies—IVR, ACD, CTI, call routing, and omnichannel capabilities. Experience integrating Amazon Connect with CRM or ITSM platforms such as Salesforce or ServiceNow via APIs or middleware.
• Foundational knowledge of cloud security, networking, and identity management principles.
• Strong analytical, problem-solving, and client-facing consulting skills.
• Ability to work effectively in global, distributed, cross-functional teams.
• AWS certifications (e.g., AWS Certified Cloud Practitioner or Solutions Architect – Associate) preferred.
• Hands-on experience designing, configuring, and implementing Amazon Connect solutions.
• Experience integrating Amazon Connect with CRM or ITSM platforms such as Salesforce or ServiceNow via APIs or middleware.
Whats in it for you?
• An opportunity to work on transformative projects with key G2000 clients ·
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
• Open for cross-country relocation
Originally posted on Himalayas
Analyst / Consultant 2 – 9 years of experience
• Engage with clients to conduct requirement workshops, analyze business processes, and translate needs into technical and functional designs.
• Contribute to the design, configuration, and implementation of Amazon Connect–based contact center solutions across industries.
• Design and implement contact flows, IVR logic, routing, and automation frameworks using Amazon Connect and AWS services such as Lambda, Lex, S3, DynamoDB, and CloudWatch.
• Integrate Amazon Connect with enterprise systems such as Salesforce, ServiceNow, and chatbot/AI platforms through APIs or middleware.
• Collaborate with solution architects and functional leads to define architecture blueprints, documentation, and implementation roadmaps.
• Develop and present proofs of concept, demos, and accelerators to demonstrate value and differentiation in client engagements.
• Support cloud transformation and journey-to-cloud initiatives for large contact center modernization programs.
• Contribute to practice development by building reusable assets, accelerators, and sharing delivery best practices across the global network.
Bring your best skills forward to excel at the role:
• Minimum 2 years of hands-on experience designing, configuring, and implementing Amazon Connect solutions.
• Strong understanding of AWS Cloud services relevant to contact center solutions (Lambda, Lex, S3, DynamoDB, CloudWatch, IAM).
• Knowledge of contact center technologies—IVR, ACD, CTI, call routing, and omnichannel capabilities. Experience integrating Amazon Connect with CRM or ITSM platforms such as Salesforce or ServiceNow via APIs or middleware.
• Foundational knowledge of cloud security, networking, and identity management principles.
• Strong analytical, problem-solving, and client-facing consulting skills.
• Ability to work effectively in global, distributed, cross-functional teams.
• AWS certifications (e.g., AWS Certified Cloud Practitioner or Solutions Architect – Associate) preferred.
• Hands-on experience designing, configuring, and implementing Amazon Connect solutions.
• Experience integrating Amazon Connect with CRM or ITSM platforms such as Salesforce or ServiceNow via APIs or middleware.
Whats in it for you?
• An opportunity to work on transformative projects with key G2000 clients ·
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
• Open for cross-country relocation
Originally posted on Himalayas