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Why this grade This listing scored 58/100, which is a C. It lost the most ground on pay transparency. See the breakdown
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- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
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This listing does not state a salary
$40k – $62k
That is the middle half of what comparable roles paid on this board over the last 90 days — 82 listings that did publish a figure, median $53k. It is not this employer's offer, and we have no idea what they pay. It is only what the rest of the market advertised.
Developer Operations Customer Service Mid level Full Time
Job Summary:
We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.Job Description:
Key Responsibilities:
- Provide advanced technical support for cloud-hosted applications (Azure environment)
- Troubleshoot issues related to:
- Database refreshes and upgrades
- Application errors in test and production environments
- Batch processing and performance degradation
- Collaborate with Hosting and Infrastructure teams to resolve escalations
- Analyze recurring issues and recommend long-term solutions
- Support customer environments including testing and production systems
- Document solutions and contribute to knowledge base articles
Required Skills & Experience:
- Strong experience with Microsoft Azure (IaaS/PaaS)
- Solid understanding of SQL Server and database management
- Experience supporting hosted/SaaS applications
- Ability to diagnose performance issues and system errors
- Familiarity with incident management tools (e.g., Zendesk or similar)
- Strong troubleshooting and analytical skills
Preferred Qualifications:
- Experience with enterprise asset management or fleet management systems
- Knowledge of application integrations and data pipelines
- Exposure to ITIL practices or structured support environments
Key Competencies:
- Strong communication skills (customer-facing)
- Ability to work independently in a remote environment
- Collaboration across global teams (US/UK coordination)
Why Join Us:
- Opportunity to shape and support a growing UK presence
- Work on modern cloud-hosted platforms
- Be a key contributor in improving system reliability and customer experience
Worker Type:
RegularNumber of Openings Available:
1Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 03 Oct 2026 Himalayas first sighting
Seen on 1 board over 0 days.