This one is closed
Live roles like this one
-
B
5h ago
Senior Collections Associate - 11904
Coupa Software, Inc. Poland PLN 144k - PLN 201k/yr
-
C
5h ago
Program Manager, Carrier Operations & Governance
Twilio Canada $91k - $114k/yr
- C 14h ago
- C 14h ago
See every "Help Desk Support" role →
Get new “Help Desk Support” roles by email
One email a day with what is new in "Help Desk Support". Nothing new, no email.
We confirm the address first, and every mail carries an unsubscribe link. Alerts are ours, not a third party's.
Why this grade This listing scored 36/100, which is an F. It lost the most ground on freshness. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Pay transparency 12 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Freshness 0 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
-15 Ghost-job penalty — Deducted for signals that this posting may not be a real, currently-open role — staleness, repeated relisting, or talent-pool language.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Full-Time Senior Technical Support
General information
Requisition # R69112 Locations USA-Remote Work Posting Date 07/02/2026 Security Clearance Required Secret Remote Type Fully Remote Time Type Full timeDescription & Requirements
Elevate your career with MANTECH International Corporation! Join a dynamic team dedicated to national security through cutting-edge technology. Since 1968, MANTECH has led in delivering advanced solutions to government intelligence, the Department of Defense, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts now—be extraordinary at MANTECH!MANTECH seeks a motivated, career and customer-oriented Help Desk Support Services Specialist (Tier II/III) to join our team. This is a remote position.
Are you ready to support the systems that build and protect our nation’s infrastructure? As a Help Desk Support Services Specialist (Tier II/III) for the United States Army Corps of Engineers (USACE) PROMIS Program, you will serve as a critical technical escalation point. Leveraging a strong technical background, you will focus on resolving complex technical anomalies, collaborating across specialized engineering teams to rapidly restore services, and diagnosing root-cause issues to ensure uninterrupted mission success.
Responsibilities include but are not limited to:
- Advanced Incident Resolution: Address and resolve complex technical problems escalated beyond Tier II/III help desk support.
- Cross-Functional Collaboration: Partner closely with network services, software systems engineering, and applications development teams to restore critical services and eliminate core system bottlenecks.
- Problem Simulation: Recreate and simulate user-reported problems in test environments to diagnose unique operating difficulties and implement permanent fixes.
- System Optimization: Analyze recurring trends to recommend systems modifications that reduce user friction and enhance overall PROMIS system performance.
- Technical Stewardship: Provide high-touch, day-to-day technical guidance to end-users across diverse PC, server, and mainframe environments.
- Continuous Learning: Maintain cutting-edge currency and the highest level of technical skill in your field to adapt to evolving PROMIS requirements.
Minimum Qualifications:
- High School Diploma/GED combined with 7+ years of progressively responsible experience in Information Technology (IT) support.
- Proven track record of successfully handling complex, high-tier technical problems escalated by junior IT support staff.
- Substantial experience troubleshooting, diagnosing, and resolving issues across a wide array of enterprise environments and multi-tiered applications.
- Demonstrated ability to independently stay ahead of current technology trends to proactively address evolving user requests.
- Experience with the following: (PL/SQL, Oracle APEX, Oracle Database Administration (DBA) fundamentals, ETL tools (e.g., Oracle Data Integrator, Informatica), and Performance Tuning)
Preferred Qualifications:
- Relevant industry certifications such as CompTIA A+, Network+, or Security+.
- Familiarity with the Sponsor’s primary cyber risk and compliance automation tools.
Clearance Requirements:
- Must hold an active Secret clearance.
Physical Requirements:
- Must be able to remain in a stationary position for at least 50% of the workday.
- Occasional movement within an office setting to access file cabinets, office machinery, and collaborative spaces.
- Frequently communicates with co-workers, management, and USACE customers; must be capable of delivering technical presentations and exchanging precise, accurate information.
The projected compensation range for this position is $80,300.00-$133,700.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [email protected] and provide your name and contact information.
Apply for this role Opens jobicy.com — the link as listed; we have not yet verified it is the employer's own page
Quick question · anonymous · one tap
Would you apply to this job?
Answer to see what other job seekers said.
Your turn · no account needed
Help the next applicant
You may know something about this listing that we cannot see from here. One tap. No account needed. Signed-in reports earn points once the evidence agrees with you.
I know what it pays
Sign in with Google to earn points for reports — 100 confirmed points buy a week of Early Access.
Where this listing came from
- 04 Jul 2026 Jobicy first sighting
Seen on 1 board over 20 days.