Description review
Senior Customer Success Manager - bilingual EN/FR
CoderPad · Ireland · back to the listing
HR standards
79/100
solid
Title ↔ description
94/100
strong
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
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- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
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- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 21 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
We are looking for a Senior Customer Success Manager to join our Customer Success team in Ireland (full remote).
What does a Senior Customer Success Manager, EMEA at CoderPad do?
CoderPad CSMs partner with technical hiring and engineering leaders to make sure they get real, measurable value from our platform, and keep coming back to it as their hiring needs grow. As the global leader in the technical interview space, with 4,000+ customers in 165+ countries, our goal as a Customer Success team is to drive retention, expansion, and advocacy across our customer base by helping customers achieve outcomes that matter to their business, not just adoption for its own sake.
This role owns a book of strategic EMEA accounts, with a particular focus on French-speaking customers. You'll run executive-level relationships, own renewal and expansion outcomes, and be the CS voice for the region.
This role reports to the VP of Customer Success and is located in Ireland.
What you'll be doing
•
Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health.
•
Building and executing account plans for top accounts, tied to each customer's actual business goals.
•
Running QBRs in both English and French to reinforce value and deepen the relationship.
•
Monitoring account health through usage data and qualitative signals, and getting ahead of risk before it turns into churn.
•
Owning renewal conversations end to end, including negotiation, in close partnership with Sales.
•
Identifying and driving expansion opportunities alongside Sales.
•
Generating referenceable customer wins: case studies, testimonials, referrals.
•
Representing the voice of the customer internally to shape product and CS decisions.
•
Using AI tools daily to work efficiently, from QBR prep to account research to usage summaries.
What you should bring
•
5+ years in customer success, account management, or strategic consulting, ideally in SaaS or a technical hiring platform.
•
Bilingual English/French at a business and executive level. You'll be running QBRs and negotiating renewals in French.
•
Proven experience managing executive relationships with a consultative, solution-oriented approach.
•
Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation.
•
Comfort analyzing usage and business data to turn it into action, not just reporting.
•
Daily, hands-on use of AI tools in your current workflow. You should be able to speak to specific ways you use them, not just that you do.
Compensation
Compensation for this role includes: base salary and variable, OTE 80-90k
Additional Information
The CoderPad Interview Process
Your actual interview plan has more stages than the template's default four, so I'd list it out explicitly rather than use the generic version, so candidates know what they're signing up for:
•
Qualify Application (30 min)
•
Recruiter phone screen (30 min)
•
Hiring manager interview (45 min)
•
Screen assessment (90 min)
•
Panel interview (3X30 min)
•
Final interview with our CEO (30 min)
What does a Senior Customer Success Manager, EMEA at CoderPad do?
CoderPad CSMs partner with technical hiring and engineering leaders to make sure they get real, measurable value from our platform, and keep coming back to it as their hiring needs grow. As the global leader in the technical interview space, with 4,000+ customers in 165+ countries, our goal as a Customer Success team is to drive retention, expansion, and advocacy across our customer base by helping customers achieve outcomes that matter to their business, not just adoption for its own sake.
This role owns a book of strategic EMEA accounts, with a particular focus on French-speaking customers. You'll run executive-level relationships, own renewal and expansion outcomes, and be the CS voice for the region.
This role reports to the VP of Customer Success and is located in Ireland.
What you'll be doing
•
Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health.
•
Building and executing account plans for top accounts, tied to each customer's actual business goals.
•
Running QBRs in both English and French to reinforce value and deepen the relationship.
•
Monitoring account health through usage data and qualitative signals, and getting ahead of risk before it turns into churn.
•
Owning renewal conversations end to end, including negotiation, in close partnership with Sales.
•
Identifying and driving expansion opportunities alongside Sales.
•
Generating referenceable customer wins: case studies, testimonials, referrals.
•
Representing the voice of the customer internally to shape product and CS decisions.
•
Using AI tools daily to work efficiently, from QBR prep to account research to usage summaries.
What you should bring
•
5+ years in customer success, account management, or strategic consulting, ideally in SaaS or a technical hiring platform.
•
Bilingual English/French at a business and executive level. You'll be running QBRs and negotiating renewals in French.
•
Proven experience managing executive relationships with a consultative, solution-oriented approach.
•
Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation.
•
Comfort analyzing usage and business data to turn it into action, not just reporting.
•
Daily, hands-on use of AI tools in your current workflow. You should be able to speak to specific ways you use them, not just that you do.
Compensation
Compensation for this role includes: base salary and variable, OTE 80-90k
Additional Information
The CoderPad Interview Process
Your actual interview plan has more stages than the template's default four, so I'd list it out explicitly rather than use the generic version, so candidates know what they're signing up for:
•
Qualify Application (30 min)
•
Recruiter phone screen (30 min)
•
Hiring manager interview (45 min)
•
Screen assessment (90 min)
•
Panel interview (3X30 min)
•
Final interview with our CEO (30 min)