Description review
Customer Care Advisor
Sedgwick · Ireland · back to the listing
HR standards
59/100
needs work
Title ↔ description
69/100
needs work
Reads as
Customer Support
92% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
How others title the same work
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Startups
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What the listing never says
- 27 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Customer Care AdvisorKey roles
You will advise customers on their insurance needs and make outbound calls to generate sales and renewals. The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high-performing unit.
Specific responsibilities (including but not limited to)
• Handling enquiries from customers through inbound telephone activity and email.
• Responding to all customer service requirements to agreed service levels, procedures and guidelines
• Providing relevant and accurate advice to customers through an in-depth knowledge of the business, and the services it provides
• Meeting and exceeding your assigned individual and team targets
• Resolving all queries on a first call resolution basis
• Making outbound calls to generate sales and renewals
• Always act in a compliant and secure manner in accordance with policy and procedures
• Demonstrating a united approach to achieving goals and working as part of a successful team
• Committing to future personal development and growth
Qualifications/skills
• APA qualification preferred
• Excellent attention to detail / accuracy
• Excellent communication skills; verbal and written
• Decision-making skills and sound numeric skills
• Sales negotiation and administration skills highly desirable
Experience
• Experience working in a pressurised environment with tight deadlines or call centre environment
• Experience working positively as part of a team and in supporting and motivating others to achieve team objectives
• Third Level qualification (Highly desired)
Benefits of working for Sedgwick in Ireland
• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Health Insurance Scheme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities
Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF 4) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.
Originally posted on Himalayas
Customer Care AdvisorKey roles
You will advise customers on their insurance needs and make outbound calls to generate sales and renewals. The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high-performing unit.
Specific responsibilities (including but not limited to)
• Handling enquiries from customers through inbound telephone activity and email.
• Responding to all customer service requirements to agreed service levels, procedures and guidelines
• Providing relevant and accurate advice to customers through an in-depth knowledge of the business, and the services it provides
• Meeting and exceeding your assigned individual and team targets
• Resolving all queries on a first call resolution basis
• Making outbound calls to generate sales and renewals
• Always act in a compliant and secure manner in accordance with policy and procedures
• Demonstrating a united approach to achieving goals and working as part of a successful team
• Committing to future personal development and growth
Qualifications/skills
• APA qualification preferred
• Excellent attention to detail / accuracy
• Excellent communication skills; verbal and written
• Decision-making skills and sound numeric skills
• Sales negotiation and administration skills highly desirable
Experience
• Experience working in a pressurised environment with tight deadlines or call centre environment
• Experience working positively as part of a team and in supporting and motivating others to achieve team objectives
• Third Level qualification (Highly desired)
Benefits of working for Sedgwick in Ireland
• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Health Insurance Scheme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities
Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF 4) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.
Originally posted on Himalayas