Description review
Customer Service Representative (E-commerce) | Seasonal
SupportNinja · Philippines · back to the listing
HR standards
66/100
needs work
Title ↔ description
93/100
strong
Reads as
Customer Support
100% confident
What this role officially is
customer service representative — ESCO, the EU occupation classification
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Also known as: customer complaints handler, customer feedback representative, customer experience manager, assistant customer service representative, graduate customer service representative, information office worker
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What the listing never says
- 19 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Work Setup: Remote
Contract Type: Seasonal (November 2 - January 29, 2027)
Equipment: BYOD
Schedule: TBD (Must be open to night shift)
Start Date: November 2, 2026
What does a day in the life of a Customer Service Representative look like?
• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about products and services to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned1
What are the required qualifications of a Customer Service Representative?
• Previous customer service experience or equivalent
• 6 months to 1+ years of previous customer service experience, preferably in a call center environment
• Good communication skills, both verbal and written
• Proficient in using computers and various software applications
• Knowledge and experience with a CRM preferred
• Must meet minimum BYOD (bring your own device) and internet speed specifications
• E-commerce experience
• Zendesk experience is a plus
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Originally posted on Himalayas
Contract Type: Seasonal (November 2 - January 29, 2027)
Equipment: BYOD
Schedule: TBD (Must be open to night shift)
Start Date: November 2, 2026
What does a day in the life of a Customer Service Representative look like?
• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about products and services to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned1
What are the required qualifications of a Customer Service Representative?
• Previous customer service experience or equivalent
• 6 months to 1+ years of previous customer service experience, preferably in a call center environment
• Good communication skills, both verbal and written
• Proficient in using computers and various software applications
• Knowledge and experience with a CRM preferred
• Must meet minimum BYOD (bring your own device) and internet speed specifications
• E-commerce experience
• Zendesk experience is a plus
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Originally posted on Himalayas