Description review
Director, Member Success
NationSwell · United States · back to the listing
HR standards
62/100
needs work
Title ↔ description
74/100
solid
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
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- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 23 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Our Vision:
NationSwell is a one-of-a-kind executive membership community and advisory firm for mission-driven leaders and their organizations. Our Institutional Membership (IM) is an invitation-only program for leading companies, philanthropies, and investment firms. It is designed to help leaders advance their work in social impact, sustainability, philanthropy, and purpose-driven culture. The NationSwell Studio works with leaders in the impact space to create transformative social impact strategies, provide in-depth research and insights, engage key audiences, and more.
The Opportunity:
Directors of Member Success own service delivery across a portfolio of key Institutional Member accounts, serving as thought partners to help members advance their work and ensure their NationSwell experience is meaningful, empowering, and nourishing.
In this role, you will work directly with senior leaders from the world’s most influential organizations, co-own end-to-end renewal strategy alongside your Executive Sponsor, and design and document expansion plays for priority accounts each quarter. You will build deep relationships across the organizations in your portfolio and help model NationSwell’s Standards of Service for other team members.
The salary for this role is $115,000 - $130,000 + commission.
How You’ll Contribute:
• Deliver an exceptional Institutional Member experience across a portfolio of key accounts, driving renewals and revenue retention through operational rigor and best-in-class servicing skills.
• Co-own end-to-end renewal strategy in partnership with your Executive Sponsor, equipping them with a clear point of view across every account.
• Drive cross-sells, and design and document expansion plays for priority accounts and all upcoming renewals each quarter.
• Own member relationships within accounts, building deep relationships across the Principal and the team.
• Model NationSwell’s Standards of Service
• Work with various internal stakeholders to continually improve our member offerings, regularly iterate on materials and experiences in response to partner needs, and proactively make recommendations for how the member experience and model can improve.
• Help maintain up-to-date CRM records that can be leveraged by various internal stakeholders.
• Act as ambassador at conferences and events and in support of member activities.
• Stay up to date on industry trends and act as a conduit for shifting partner priorities or needs.
Requirements
• 7-10 years of experience in relationship management, account management, or managing memberships
• Deep familiarity with at least one of the following; corporate impact, sustainability, financial institutions, philanthropy and foundations, or large nonprofit organizations
• Understanding of how large organizations work and an ability to quickly speak the language of different organizations across sectors
• Ability to manage executive-level relationships and grow business
• Proven ability to manage multiple projects at a time while paying attention to detail, with the utmost respect for relationship capital
• Ability to solve problems efficiently and thrive in a fast-paced environment with a start-up mentality
• Excellent at oral and written communications, and presentations
• A deep commitment to institutional impact and driving critical change in the United States and beyond
• Occasional domestic travel required
Benefits
We know that having a positive team culture is essential to achieving our goals, so we put time and effort into making NationSwell an encouraging, energizing, and exciting place to work. We are proud to be a certified B Corp. Here are just a few of the ways we celebrate our staff and culture at NationSwell.
• Health and Wellness: Health, dental, and vision insurance, HSA, FSA, and free memberships to OneMedical, Peloton App One, and Talkspace
• Work-Life Balance: Flexible paid time off and adaptable schedules to encourage your work-life balance
• Giving Back: Paid time off for employees to volunteer for causes that matter to them and internal moments to celebrate it
• Support for Caregivers: Dependent Care FSAs and 16 weeks paid parental leave to support caregivers in the workplace
• Your Savings: Employees are offered a 401k account, and we match a portion of each contribution
NationSwell is committed to creating a diverse, equitable, and inclusive environment, and we are proud to be an equal opportunity employer. We are dedicated to building a workforce that celebrates diversity and equity and believe that inclusivity plays an important role in our decision-making process, both in staffing and in work product.
NationSwell does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Originally posted on Himalayas
NationSwell is a one-of-a-kind executive membership community and advisory firm for mission-driven leaders and their organizations. Our Institutional Membership (IM) is an invitation-only program for leading companies, philanthropies, and investment firms. It is designed to help leaders advance their work in social impact, sustainability, philanthropy, and purpose-driven culture. The NationSwell Studio works with leaders in the impact space to create transformative social impact strategies, provide in-depth research and insights, engage key audiences, and more.
The Opportunity:
Directors of Member Success own service delivery across a portfolio of key Institutional Member accounts, serving as thought partners to help members advance their work and ensure their NationSwell experience is meaningful, empowering, and nourishing.
In this role, you will work directly with senior leaders from the world’s most influential organizations, co-own end-to-end renewal strategy alongside your Executive Sponsor, and design and document expansion plays for priority accounts each quarter. You will build deep relationships across the organizations in your portfolio and help model NationSwell’s Standards of Service for other team members.
The salary for this role is $115,000 - $130,000 + commission.
How You’ll Contribute:
• Deliver an exceptional Institutional Member experience across a portfolio of key accounts, driving renewals and revenue retention through operational rigor and best-in-class servicing skills.
• Co-own end-to-end renewal strategy in partnership with your Executive Sponsor, equipping them with a clear point of view across every account.
• Drive cross-sells, and design and document expansion plays for priority accounts and all upcoming renewals each quarter.
• Own member relationships within accounts, building deep relationships across the Principal and the team.
• Model NationSwell’s Standards of Service
• Work with various internal stakeholders to continually improve our member offerings, regularly iterate on materials and experiences in response to partner needs, and proactively make recommendations for how the member experience and model can improve.
• Help maintain up-to-date CRM records that can be leveraged by various internal stakeholders.
• Act as ambassador at conferences and events and in support of member activities.
• Stay up to date on industry trends and act as a conduit for shifting partner priorities or needs.
Requirements
• 7-10 years of experience in relationship management, account management, or managing memberships
• Deep familiarity with at least one of the following; corporate impact, sustainability, financial institutions, philanthropy and foundations, or large nonprofit organizations
• Understanding of how large organizations work and an ability to quickly speak the language of different organizations across sectors
• Ability to manage executive-level relationships and grow business
• Proven ability to manage multiple projects at a time while paying attention to detail, with the utmost respect for relationship capital
• Ability to solve problems efficiently and thrive in a fast-paced environment with a start-up mentality
• Excellent at oral and written communications, and presentations
• A deep commitment to institutional impact and driving critical change in the United States and beyond
• Occasional domestic travel required
Benefits
We know that having a positive team culture is essential to achieving our goals, so we put time and effort into making NationSwell an encouraging, energizing, and exciting place to work. We are proud to be a certified B Corp. Here are just a few of the ways we celebrate our staff and culture at NationSwell.
• Health and Wellness: Health, dental, and vision insurance, HSA, FSA, and free memberships to OneMedical, Peloton App One, and Talkspace
• Work-Life Balance: Flexible paid time off and adaptable schedules to encourage your work-life balance
• Giving Back: Paid time off for employees to volunteer for causes that matter to them and internal moments to celebrate it
• Support for Caregivers: Dependent Care FSAs and 16 weeks paid parental leave to support caregivers in the workplace
• Your Savings: Employees are offered a 401k account, and we match a portion of each contribution
NationSwell is committed to creating a diverse, equitable, and inclusive environment, and we are proud to be an equal opportunity employer. We are dedicated to building a workforce that celebrates diversity and equity and believe that inclusivity plays an important role in our decision-making process, both in staffing and in work product.
NationSwell does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Originally posted on Himalayas