Description review
Account Growth Manager
Documo Inc. · USA · back to the listing
HR standards
59/100
needs work
Title ↔ description
67/100
needs work
Reads as
Customer Success Manager
100% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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What the listing never says
- 36 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
Documo is on a mission to help businesses digitize and streamline their document workflows. As a fast-growing B2B SaaS company, our platform makes it easier to handle unstructured files like faxes and forms through tools like Intelligent Document Processing - turning messy paperwork into structured, usable data. We believe great products start with great people. That’s why we invest in top talent, value strong culture, and prioritize customer success and design excellence.
If you’re excited to do impactful work and want to grow with a team that values innovation, collaboration, and purpose - we’d love to meet you!
Job title Account Growth Manager
Team Customer Success & Account Management
Reports to Director, Customer Success
Role Purpose
The Account Growth Manager plays a key role in building and maintaining strong, long-term relationships with our customers. The primary objective of this role is to maximize customer satisfaction, retention, and profitability, while identifying opportunities for account expansion and growth.
This role requires collaboration with key stakeholders to develop and execute account strategies, leveraging knowledge of customers’ business needs and industry trends to drive sustainable growth.
Success in This Role Looks Like
• Nurturing existing customer relationships to strengthen loyalty and trust
• Identifying opportunities to increase sales through upselling and cross-selling
• Expanding the adoption and usage of Documo’s cloud fax platform
• Cross-selling products within the Documo product suite
• Partnering with internal teams to develop account strategies and ensure alignment with customer goals
Key Responsibilities
Deliverables/Outcomes
Account Development Strategy
• Create and implement account development strategies aligned with Documo’s growth objectives
• Analyze account data and performance metrics to inform strategy
• Conduct market research to identify trends, opportunities, and risks
• Identify upselling and cross-selling opportunities to maximize account potential
Relationship Building
• Build strong, long-lasting relationships with customers
• Serve as a trusted advisor and primary point of contact
• Provide excellent customer service and ensure customers feel supported
• Understand evolving customer needs and communicate Documo’s value proposition effectively
Revenue Generation
• Drive revenue growth within assigned accounts
• Collaborate with Sales to identify opportunities, negotiate contracts, and expand business
• Secure annual renewals from assigned accounts
• Monitor account performance and churn, proactively addressing potential issues
Research & Knowledge
• Stay informed about industry trends, market dynamics, and competitor activities
• Maintain deep knowledge of Documo products and services
• Proactively research and analyze developments to identify potential opportunities or risks
What You Bring
• Proven track record of meeting or exceeding goals and receiving positive customer feedback
• 3+ years of experience in Account Management, Customer Success, or inside sales
• Proficiency with Salesforce and Jira
• Strong interpersonal, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
Bonus Points For
• Experience in the healthcare industry
• Telecom technical knowledge
• Programming or technical experience with complex customer API integrations
Why join Documo?
•
Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match.
• Annual bonus program based on role and company performance.
•
Annual performance reviews with merit increases.
•
In-person company kick-off to connect, collaborate, and celebrate.
•
Equity opportunities to grow with us.
•
Flexible remote work that fits your life, plus flexible paid time off.
•
Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP).
•
Be part of a small, fast-growing tech company with a supportive, inclusive, and fun culture.
We celebrate differences.
Documo welcomes applicants from all backgrounds, especially those underrepresented in tech. We do not discriminate based on ancestry, race, place of origin, political belief, religion, marital or family status, physical or mental ability, sex, sexual orientation, gender identity or expression, age, or any other legally protected characteristic. Documo is an equal opportunity employer.
If you’re excited to do impactful work and want to grow with a team that values innovation, collaboration, and purpose - we’d love to meet you!
Job title Account Growth Manager
Team Customer Success & Account Management
Reports to Director, Customer Success
Role Purpose
The Account Growth Manager plays a key role in building and maintaining strong, long-term relationships with our customers. The primary objective of this role is to maximize customer satisfaction, retention, and profitability, while identifying opportunities for account expansion and growth.
This role requires collaboration with key stakeholders to develop and execute account strategies, leveraging knowledge of customers’ business needs and industry trends to drive sustainable growth.
Success in This Role Looks Like
• Nurturing existing customer relationships to strengthen loyalty and trust
• Identifying opportunities to increase sales through upselling and cross-selling
• Expanding the adoption and usage of Documo’s cloud fax platform
• Cross-selling products within the Documo product suite
• Partnering with internal teams to develop account strategies and ensure alignment with customer goals
Key Responsibilities
Deliverables/Outcomes
Account Development Strategy
• Create and implement account development strategies aligned with Documo’s growth objectives
• Analyze account data and performance metrics to inform strategy
• Conduct market research to identify trends, opportunities, and risks
• Identify upselling and cross-selling opportunities to maximize account potential
Relationship Building
• Build strong, long-lasting relationships with customers
• Serve as a trusted advisor and primary point of contact
• Provide excellent customer service and ensure customers feel supported
• Understand evolving customer needs and communicate Documo’s value proposition effectively
Revenue Generation
• Drive revenue growth within assigned accounts
• Collaborate with Sales to identify opportunities, negotiate contracts, and expand business
• Secure annual renewals from assigned accounts
• Monitor account performance and churn, proactively addressing potential issues
Research & Knowledge
• Stay informed about industry trends, market dynamics, and competitor activities
• Maintain deep knowledge of Documo products and services
• Proactively research and analyze developments to identify potential opportunities or risks
What You Bring
• Proven track record of meeting or exceeding goals and receiving positive customer feedback
• 3+ years of experience in Account Management, Customer Success, or inside sales
• Proficiency with Salesforce and Jira
• Strong interpersonal, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
Bonus Points For
• Experience in the healthcare industry
• Telecom technical knowledge
• Programming or technical experience with complex customer API integrations
Why join Documo?
•
Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match.
• Annual bonus program based on role and company performance.
•
Annual performance reviews with merit increases.
•
In-person company kick-off to connect, collaborate, and celebrate.
•
Equity opportunities to grow with us.
•
Flexible remote work that fits your life, plus flexible paid time off.
•
Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP).
•
Be part of a small, fast-growing tech company with a supportive, inclusive, and fun culture.
We celebrate differences.
Documo welcomes applicants from all backgrounds, especially those underrepresented in tech. We do not discriminate based on ancestry, race, place of origin, political belief, religion, marital or family status, physical or mental ability, sex, sexual orientation, gender identity or expression, age, or any other legally protected characteristic. Documo is an equal opportunity employer.