Description review
Account Manager
Ashbury · United Kingdom · back to the listing
HR standards
53/100
needs work
Title ↔ description
74/100
solid
Reads as
Customer Success Manager
98% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 22 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
The role
We are looking for an Account Manager to join Ashbury on a permanent basis. You will be accountable for the successful direction and progression of all products through the correct route and for the success of the spec, pack copy and artwork approval process.
We are looking for an experienced professional person to help us support one of our leading food retail clients, as an account manager. You will be responsible for day-to-day service delivery to the client and support to their internal teams.
We are looking for an approachable, pro-active, organised and resilient individual who thrives in a fast-paced environment. You will need the ability to communicate effectively, in a friendly and straightforward manner, prioritising your own workload to meet deadlines. You should excel at developing professional client relationships, ensuring the needs of the client are met.
Key Responsibilities:
• Service delivery to the client, internal & external stakeholder management
• Project managing: capacity, capabilities & facilitating the client’s priorities
• Realising opportunities for the expansion and development of service provision
• To represent Ashbury at client meetings
• Raising the profile and reputation of Ashbury, by building relationships with key client stakeholders
• Compilation of performance & status reporting
• Managing client feedback and handling difficult conversations with stakeholders
Skill Set and Experience
• 1 Years Account Management or Project Management experience
• Experience of FMCG, ideally food retail
• Excellent communication & great networking skills
• Team player essential
• Good IT Skills, particularly Excel & PowerPoint
• Accuracy, speed and attention to detail
• A positive 'can do’ attitude and eagerness to learn
• An ability to understand and develop processes
Benefits:
• Home-based role*
• 25 days annual leave plus public holidays as standard*
• Additional annual leave with length of service
• Option to buy additional annual leave
• Charity days and time off to support your favourite charity
• Payroll Charity giving scheme
• Cycle to Work scheme and much more!
Originally posted on Himalayas
We are looking for an Account Manager to join Ashbury on a permanent basis. You will be accountable for the successful direction and progression of all products through the correct route and for the success of the spec, pack copy and artwork approval process.
We are looking for an experienced professional person to help us support one of our leading food retail clients, as an account manager. You will be responsible for day-to-day service delivery to the client and support to their internal teams.
We are looking for an approachable, pro-active, organised and resilient individual who thrives in a fast-paced environment. You will need the ability to communicate effectively, in a friendly and straightforward manner, prioritising your own workload to meet deadlines. You should excel at developing professional client relationships, ensuring the needs of the client are met.
Key Responsibilities:
• Service delivery to the client, internal & external stakeholder management
• Project managing: capacity, capabilities & facilitating the client’s priorities
• Realising opportunities for the expansion and development of service provision
• To represent Ashbury at client meetings
• Raising the profile and reputation of Ashbury, by building relationships with key client stakeholders
• Compilation of performance & status reporting
• Managing client feedback and handling difficult conversations with stakeholders
Skill Set and Experience
• 1 Years Account Management or Project Management experience
• Experience of FMCG, ideally food retail
• Excellent communication & great networking skills
• Team player essential
• Good IT Skills, particularly Excel & PowerPoint
• Accuracy, speed and attention to detail
• A positive 'can do’ attitude and eagerness to learn
• An ability to understand and develop processes
Benefits:
• Home-based role*
• 25 days annual leave plus public holidays as standard*
• Additional annual leave with length of service
• Option to buy additional annual leave
• Charity days and time off to support your favourite charity
• Payroll Charity giving scheme
• Cycle to Work scheme and much more!
Originally posted on Himalayas