Description review
Client Success Manager - Logistics
Huzzle · Mexico · back to the listing
HR standards
58/100
needs work
Title ↔ description
70/100
solid
Reads as
Customer Success Manager
93% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 16 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.
About the company
Our client is a fast-growing provider in the logistics and supply chain management sector, dedicated to connecting global commerce through innovative and efficient distribution solutions. As a family-owned organization, the team prioritizes building long-term, trust-based relationships by offering 24/7 services, including same-day shipping and comprehensive freight management. They serve a diverse range of industries, focusing on optimizing distribution networks and providing cutting-edge technology to enhance transparency and reliability throughout the shipment lifecycle.
The team is driven by a mission to foster seamless trade through constant communication and a relentless pursuit of excellence. They offer a collaborative work environment where integrity and customer satisfaction are at the forefront of every operation. By integrating sustainable practices with agile logistics strategies, the company empowers businesses to navigate complex supply chains with confidence. This is an excellent opportunity to join a dedicated team focused on delivering high-impact results and scalable growth within the global trade landscape.
Job Summary
We are looking for a proactive, bilingual professional to join a fast-paced logistics team as an Account Manager / Client Success Manager. This is a unique, high-growth opportunity designed for individuals who want to move beyond basic tracking and tracing into a full-cycle commercial role. You will start by mastering the operational foundations of freight brokerage and rapidly transition into managing key accounts, quoting freight, and negotiating with carriers. If you are a natural problem-solver who thrives on ownership and clear communication, this role offers a direct path to professional advancement and significant commission-based earning potential.
Key Responsibilities
• Operations & Execution (Phase 1): Vet carriers, track and trace active shipments, maintain shipment visibility, and manage proactive communication with drivers regarding pickup and delivery status.
• Problem Resolution: Identify potential service failures before they impact the client, managing shipment exceptions like late pickups or carrier fall-offs.
• Commercial Development (Phase 2): Learn to research market rates using industry tools, source qualified carriers, and negotiate rates to balance service quality with profitability.
• Account Management (Phase 3): Take full ownership of assigned customer accounts, managing the entire lifecycle from initial quote request to successful delivery and retention.
• Relationship Building: Develop long-term trust with existing clients by providing rapid responses, accurate pricing, and consistent service reliability.
• Data Integrity: Maintain precise records within the Transportation Management System (TMS) and provide professional shipment updates via email and phone.
Requirements
• Fluent professional proficiency in both English and Spanish (written and verbal).
• Strong confidence in telephone communication and negotiation.
• Exceptional attention to detail and the ability to manage multiple high-priority shipments simultaneously.
• A proactive, "ownership" mindset—noticing what needs to be done and acting without being told.
• Ability to work a Thursday–Monday schedule (8:00 AM – 5:00 PM EST) during the development phase.
• High level of personal accountability and resilience in a fast-paced environment.
Nice-to-Haves
• 1–2 years of experience in freight brokerage, logistics coordination, or carrier sales.
• Experience with industry tools such as DAT, Truckstop, or Tai Software.
• Previous experience sourcing and negotiating with U.S. motor carriers.
• Familiarity with specialized freight, including Produce, Reefer, Flatbed, or Oversize loads.
Benefits
💰 Competitive base salary with high-impact commission structure
🌎 100% Remote work environment (LATAM focus)
🚀 Accelerated career path to Account Management within 3–6 months
📈 Performance-based advancement and schedule flexibility upon promotion
🎯 Comprehensive training in U.S. logistics and commercial negotiation
🤝 Dynamic, family-owned culture built on accountability and trust
Originally posted on Himalayas
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.
About the company
Our client is a fast-growing provider in the logistics and supply chain management sector, dedicated to connecting global commerce through innovative and efficient distribution solutions. As a family-owned organization, the team prioritizes building long-term, trust-based relationships by offering 24/7 services, including same-day shipping and comprehensive freight management. They serve a diverse range of industries, focusing on optimizing distribution networks and providing cutting-edge technology to enhance transparency and reliability throughout the shipment lifecycle.
The team is driven by a mission to foster seamless trade through constant communication and a relentless pursuit of excellence. They offer a collaborative work environment where integrity and customer satisfaction are at the forefront of every operation. By integrating sustainable practices with agile logistics strategies, the company empowers businesses to navigate complex supply chains with confidence. This is an excellent opportunity to join a dedicated team focused on delivering high-impact results and scalable growth within the global trade landscape.
Job Summary
We are looking for a proactive, bilingual professional to join a fast-paced logistics team as an Account Manager / Client Success Manager. This is a unique, high-growth opportunity designed for individuals who want to move beyond basic tracking and tracing into a full-cycle commercial role. You will start by mastering the operational foundations of freight brokerage and rapidly transition into managing key accounts, quoting freight, and negotiating with carriers. If you are a natural problem-solver who thrives on ownership and clear communication, this role offers a direct path to professional advancement and significant commission-based earning potential.
Key Responsibilities
• Operations & Execution (Phase 1): Vet carriers, track and trace active shipments, maintain shipment visibility, and manage proactive communication with drivers regarding pickup and delivery status.
• Problem Resolution: Identify potential service failures before they impact the client, managing shipment exceptions like late pickups or carrier fall-offs.
• Commercial Development (Phase 2): Learn to research market rates using industry tools, source qualified carriers, and negotiate rates to balance service quality with profitability.
• Account Management (Phase 3): Take full ownership of assigned customer accounts, managing the entire lifecycle from initial quote request to successful delivery and retention.
• Relationship Building: Develop long-term trust with existing clients by providing rapid responses, accurate pricing, and consistent service reliability.
• Data Integrity: Maintain precise records within the Transportation Management System (TMS) and provide professional shipment updates via email and phone.
Requirements
• Fluent professional proficiency in both English and Spanish (written and verbal).
• Strong confidence in telephone communication and negotiation.
• Exceptional attention to detail and the ability to manage multiple high-priority shipments simultaneously.
• A proactive, "ownership" mindset—noticing what needs to be done and acting without being told.
• Ability to work a Thursday–Monday schedule (8:00 AM – 5:00 PM EST) during the development phase.
• High level of personal accountability and resilience in a fast-paced environment.
Nice-to-Haves
• 1–2 years of experience in freight brokerage, logistics coordination, or carrier sales.
• Experience with industry tools such as DAT, Truckstop, or Tai Software.
• Previous experience sourcing and negotiating with U.S. motor carriers.
• Familiarity with specialized freight, including Produce, Reefer, Flatbed, or Oversize loads.
Benefits
💰 Competitive base salary with high-impact commission structure
🌎 100% Remote work environment (LATAM focus)
🚀 Accelerated career path to Account Management within 3–6 months
📈 Performance-based advancement and schedule flexibility upon promotion
🎯 Comprehensive training in U.S. logistics and commercial negotiation
🤝 Dynamic, family-owned culture built on accountability and trust
Originally posted on Himalayas