Description review
Program Manager (Fleet/Lease)
OPENLANE · United States · back to the listing
HR standards
58/100
needs work
Title ↔ description
51/100
needs work
Reads as
Customer Success Manager
91% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
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What the listing never says
- 30 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No location or timezone policy stated, so a candidate cannot tell where they may work from. Scope clarity
The listing, marked up
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders.We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership.We deliver what we promise and learn along the way.
We’re Looking For:
We are seeking a Program (Enterprise) Manager to drive growth, strategy, and operational execution for our largest dealership groups in the country. In this role, you will act as a true account owner—translating complex data into actionable insights, establishing executive-level relationships, and automating workflows to deliver scalable results.
The ideal candidate blends high-touch commercial instincts with data literacy, possessing a proven track record of proactively hunting growth opportunities within an assigned book of business rather than managing accounts reactively.
You Are:
• A Proactive Account Owner: You don't wait for permission or field directives to drive business forward. You independently identify growth opportunities, execute rollouts, and solve problems using self-service resources.
• Data-Driven & Analytical: You "fight feelings with facts." You use data, reporting, and market metrics to build trust, influence dealer decision-making, and justify strategic choices to internal and external leadership.
• A Strategic Prioritizer: You know how to balance high-value relationship building with operational efficiency. You actively seek ways to eliminate manual processes through reporting automation and delegation to internal support teams.
• Collaborative & Assertive: You build lockstep partnerships with Field Sales, Executive Sales Directors (ESDs), and support teams (MSMs/FAEs), holding all stakeholders accountable to shared goals.
You Will:
• Drive Account Growth: Manage and expand a portfolio of enterprise dealer groups, consistently tracking toward and exceeding target goals through proactive outreach and strategic account planning.
• Execute Executive Frameworks: Deploy structured enterprise outreach initiatives to expand executive-level engagement and drive platform adoption across major dealership groups.
• Translate Data into Strategy: Utilize DOMO dashboards and advanced Excel/Sheets reporting to track performance, validate data accuracy, and present customized market insights directly to dealer decision-makers.
• Automate & Scale Workflows: Identify opportunities to automate recurring customer reporting, transitioning accounts away from manual touchpoints to maximize your daily selling capacity.
• Manage End-to-End Program Rollouts: Drive complex program deployments, ensuring seamless cross-functional alignment across field partners, operational teams, and dealer contacts.
• Lead with Solution-Oriented Service: Navigate tough client conversations with transparency and empathy, delivering tough news professionally while bringing immediate, creative solutions to the table.
Must-Haves:
• 3–5 years of experience in enterprise account management, inside sales, or corporate dealership operations.
• Strong Data Literacy: Proficient in Google Suite / MS Excel (pivot tables, advanced formulas) with experience reading and manipulating data reports to build customer-facing stories.
• Demonstrated Proactivity: Proven track record of independent problem-solving—leveraging CRM systems, documentation, and internal tools to self-serve answers before escalating.
• Process & Automation Mindset: Experience identifying workflow inefficiencies and implementing automated or streamlined reporting solutions.
• Exceptional Communication: Strong executive presence with the confidence to present to C-suite dealer executives, field leaders, and internal stakeholders.
Nice-to-Haves:
• Direct experience with Salesforce (CRM hygiene, activity logging) and DOMO (or similar BI tools like PowerBI/Tableau).
• Knowledge of automotive wholesale, remarketing, or franchise dealership operations (seasonality, vehicle pricing, inventory management).
• Bachelor’s Degree in Business, Sales, Marketing, or a related field.
• Experience in fleet/lease/remarketing segments.
What We Offer:
• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now1 - We can't wait to hear from you!
Compensation Range of
Annual Salary: $60,000.00 - $65,000.00(Depending on experience, skill set, qualifications, and other relevant factors.)
Bonus Range
Target Bonus Range: $0.00 - $2,500.00 USD MonthlyOriginally posted on Himalayas
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders.We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership.We deliver what we promise and learn along the way.
We’re Looking For:
We are seeking a Program (Enterprise) Manager to drive growth, strategy, and operational execution for our largest dealership groups in the country. In this role, you will act as a true account owner—translating complex data into actionable insights, establishing executive-level relationships, and automating workflows to deliver scalable results.
The ideal candidate blends high-touch commercial instincts with data literacy, possessing a proven track record of proactively hunting growth opportunities within an assigned book of business rather than managing accounts reactively.
You Are:
• A Proactive Account Owner: You don't wait for permission or field directives to drive business forward. You independently identify growth opportunities, execute rollouts, and solve problems using self-service resources.
• Data-Driven & Analytical: You "fight feelings with facts." You use data, reporting, and market metrics to build trust, influence dealer decision-making, and justify strategic choices to internal and external leadership.
• A Strategic Prioritizer: You know how to balance high-value relationship building with operational efficiency. You actively seek ways to eliminate manual processes through reporting automation and delegation to internal support teams.
• Collaborative & Assertive: You build lockstep partnerships with Field Sales, Executive Sales Directors (ESDs), and support teams (MSMs/FAEs), holding all stakeholders accountable to shared goals.
You Will:
• Drive Account Growth: Manage and expand a portfolio of enterprise dealer groups, consistently tracking toward and exceeding target goals through proactive outreach and strategic account planning.
• Execute Executive Frameworks: Deploy structured enterprise outreach initiatives to expand executive-level engagement and drive platform adoption across major dealership groups.
• Translate Data into Strategy: Utilize DOMO dashboards and advanced Excel/Sheets reporting to track performance, validate data accuracy, and present customized market insights directly to dealer decision-makers.
• Automate & Scale Workflows: Identify opportunities to automate recurring customer reporting, transitioning accounts away from manual touchpoints to maximize your daily selling capacity.
• Manage End-to-End Program Rollouts: Drive complex program deployments, ensuring seamless cross-functional alignment across field partners, operational teams, and dealer contacts.
• Lead with Solution-Oriented Service: Navigate tough client conversations with transparency and empathy, delivering tough news professionally while bringing immediate, creative solutions to the table.
Must-Haves:
• 3–5 years of experience in enterprise account management, inside sales, or corporate dealership operations.
• Strong Data Literacy: Proficient in Google Suite / MS Excel (pivot tables, advanced formulas) with experience reading and manipulating data reports to build customer-facing stories.
• Demonstrated Proactivity: Proven track record of independent problem-solving—leveraging CRM systems, documentation, and internal tools to self-serve answers before escalating.
• Process & Automation Mindset: Experience identifying workflow inefficiencies and implementing automated or streamlined reporting solutions.
• Exceptional Communication: Strong executive presence with the confidence to present to C-suite dealer executives, field leaders, and internal stakeholders.
Nice-to-Haves:
• Direct experience with Salesforce (CRM hygiene, activity logging) and DOMO (or similar BI tools like PowerBI/Tableau).
• Knowledge of automotive wholesale, remarketing, or franchise dealership operations (seasonality, vehicle pricing, inventory management).
• Bachelor’s Degree in Business, Sales, Marketing, or a related field.
• Experience in fleet/lease/remarketing segments.
What We Offer:
• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now1 - We can't wait to hear from you!
Compensation Range of
Annual Salary: $60,000.00 - $65,000.00(Depending on experience, skill set, qualifications, and other relevant factors.)
Bonus Range
Target Bonus Range: $0.00 - $2,500.00 USD MonthlyOriginally posted on Himalayas