Why this grade This listing scored 54/100, which is a D. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 15 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Customer Service Operations Entry level Full Time
Essential Functions:
- Functions as the part of the Districts IT Service Desk team assisting end users to perform troubleshooting and resolution of computer equipment and desktop software problems as they occur.
- Documents all reported system problems for the purpose of submitting statistical report. Uses existing Service Desk Software to record and report information such as time of first response, timing of escalations, time of final resolution, and time of problem follow up.
- Determines problems that can be resolved immediately and personally or directs problems to the appropriate entities for resolution.
- Coordinates with those to whom the problem has escalated to ensure expedience in addressing and resolving the problem.
- Ensures daily distribution of summary reports to department staff that outlines problems currently unresolved.
- Assists with software license agreements and monitors their distribution.
- Monitors computer room environment to ensure servers are kept functional and reports all problems to supervisor.
- Maintains security access as requested via User Registration Forms.
- Maintains security forms and inventory of hardware and software and their related assets tracking.
- Installs new hardware and software when necessary.
- Coordinates printer troubleshooting.
- Daily replaces tapes in weekly backup cycle.
- Coordinates offsite storage and retrieval of backup tapes.
- Performs various special projects as directed.
- Emergency duty may be required of the incumbent that includes working in Red Cross shelters or to perform other emergency duties including, but not limited to, responses to threats or disasters, man-made or natural.
Education:
- High School diploma or G.E.D. required. Associate's degree with coursework emphasis in computer science, information systems, or closely related field preferred.
Experience:
- One (1) to three (3) years progressively responsible experience in supporting and troubleshooting applications as well as end user needs required.
Certification:
- A+ certification preferred.
Licensure:
- Valid Florida Driver's License required.
Training:
- MCP, A+, Network+ training preferred.
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 10 Oct 2026 Himalayas first sighting
Seen on 1 board over 0 days.