Why this grade This listing scored 54/100, which is a D. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 15 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Customer Service Manager Full Time
You have a unique opportunity to join a world-class support team as we grow our footprint and scale globally. Our client enables teams to move work forward and User Operations (UO) is dedicated to quickening that pace. We’re here to maximize clarity in our customers' work and to help them get the most out of our client’s work management product.
We're looking for an empathetic and creative problem solver to join our User Operations team. You will become a product expert in Asana and a savant of productivity. You’ll help customers with questions, feature requests, and bug reports. You'll educate them about best practices and help them navigate our product. Armed with this experience, you’ll be a liaison between the product team and our customers.
As a team lead, you will become an expert in the day to day work eventually transitioning into coaching/mentoring a team around you as you focus on accomplishing our KPIs. We are looking for someone to not only guide the agents in the work but also reviewing and providing feedback to have top notch quality responses and customer interactions.
What you'll achieve
- Become a product expert in Asana
- Help customers with questions, feature requests, bug reports, and educate them about the best practices for using Asana with a team
- You’ll bring a critical eye to each support interaction, always looking for efficiency and customer experience improvements to help us improve our operations as the business continues to grow
- Technical and pragmatic focus on customer support
- Be a liaison between the product team and our customers
- Become a team lead and learn to coach/mentor a team
About you
- 5-7+ years in a customer support role
- 3-4+ years of experience in leading customer support teams, ideally in SaaS or consumer tech
- Ability to coach to strong performance while holding teams accountable to high expectations
- Natural troubleshooting skills and strong technical aptitude
- Excellent written and verbal communication skills in English
- Genuine passion for making customers feel happy and understood
- Tenacious work ethic and relentless attention to detail
- Deep sense of empathy for technology users
- Customer support/service experience
- Proficiency with Asana and Zendesk a plus
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 10 Oct 2026 Himalayas first sighting
Seen on 1 board over 0 days.