Why this grade This listing scored 58/100, which is a C. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Remote clarity 15 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Freshness 12 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
yc-startup vc-backed
About SafeBeat
At SafeBeat, we’re not just another company monitoring the heart – we’re rewriting how we treat it using ECG AI. We’ve signed multiple customer contracts that we’re going to be raising a Series A to deliver on. We need a dynamic leader at this exciting inflection point as we prepare for rapid scaling. As Director of Customer Success and Strategic Partnerships, you’ll report to the physician founder and leadership team to support our enterprise accounts, including the largest cardiologist network in the US, and strategic partnerships. This is a hands-on, high-impact role that requires strategic vision, operational excellence, and the ability to move at startup speed.
Strategic Partnerships & Business Development:
- Identify, negotiate, and manage collaborations with MedTech leaders, hospital systems, device manufacturers, and key opinion leaders.
- Develop partnership frameworks that unlock new distribution channels and co-development opportunities.
- Fundraising & Investor Relations: Lead preparation of investor materials: pitch decks, financial models, due-diligence packs.
- Cultivate and maintain relationships with VCs, strategic investors, and grant agencies.
Clinical Operations Excellence:
- Oversee end-to-end clinical logistics: patient onboarding, liaising with physician offices, data coordination
- Streamline workflows at our diagnostic treatment facility alongside cardiac technicians
Key Responsibilities
- Drive partnership strategy and close high-value agreements to accelerate market adoption
- Coordinate all fundraising activities and manage investor communications
- Liaise closely with the development team to align product roadmaps with clinical needs
- Lead customer post-sale implementation and integrations
- Lead recruitment and performance evaluation for operations and partnership roles
- Implement and manage patient SMS workflows that will be billed to insurances, ensuring timely patient outreach, consent capture, and integrations with SafeBeat application
- Develop and optimize the Chronic Care Management (CCM) care plan process including care-plan drafting, patient engagement messaging, and documentation tracking
- Oversee patient onboarding workflows, including device setup, training materials, consent processes, and initial monitoring configuration to ensure a smooth transition into our care programs
Requirements
- Advanced degree in Engineering, Science, or Business
- 3+ years of Technical/Industry experience including Operations and Business Leadership, and Forming Strategic Partnerships
- Exceptional technical/scientific writing and presentation skills for both academic and investor audiences
- Strong analytical, negotiation, and project-management capabilities
- Excellent organization, task management/follow-through, and closed-loop communication with the team
- Comfortable working evenings/weekends as needed to hit aggressive milestones
SafeBeat was named one of TechCrunch’s top YC Demo Day companies with unicorn potential. If you thrive at the intersection of strategy and execution, we want to hear from you.
Please send your CV and a brief note on your most impactful partnership.
Apply for this role Opens ycombinator.com — the link as listed; we have not yet verified it is the employer's own page
Quick question · anonymous · one tap
Would you apply to this job?
Answer to see what other job seekers said.
Keep looking
Similar remote roles, still open
-
C
5h ago
Mid-Market Implementation Specialist - Americas
Ashby Canada, USA
-
C
5h ago
Enterprise Account Executive - Americas (East)
Ashby Canada, USA
- C 5h ago
-
C
5h ago
Enterprise Account Executive - Americas (West)
Ashby Canada, USA
See every "Director of Customer" role →
Get new “Director of Customer” roles by email
One email a day with what is new in "Director of Customer". Nothing new, no email.
We confirm the address first, and every mail carries an unsubscribe link. Alerts are ours, not a third party's.
Or follow the daily Telegram channel for the best new remote roles every morning.
Your turn · no account needed
Help the next applicant
You may know something about this listing that we cannot see from here. One tap. No account needed. Signed-in reports earn points once the evidence agrees with you.
I know what it pays
Sign in with Google to earn points for reports — 100 confirmed points buy a week of Early Access.
Where this listing came from
- 12 Oct 2026 Y Combinator first sighting
Seen on 1 board over 0 days.