Description review
Senior Account Manager
Superside · Colombia · back to the listing
HR standards
61/100
needs work
Title ↔ description
71/100
solid
Reads as
Customer Success Manager
99% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 17 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
What you’ll do
• Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.
• Manage renewals and support moderate growth opportunities within defined commercial frameworks.
• Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
• Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.
• Identify and resolve risks early, acting as the main point of escalation for your accounts.
• Translate customer goals into clear, structured creative programs.
• Use performance data and insights to support QBRs and renewal conversations.
• Maintain a strong understanding of Superside’s services to identify value-driving opportunities.
• Partner with cross-functional teams to ensure alignment on delivery and account strategy.
What you'll need to succeed
• 5+ years of experience in account management or client services within creative, digital, or professional services environments.
• Experience managing and retaining client accounts with ownership of renewals.
• Ability to lead commercial conversations within defined pricing and deal structures.
• Strong stakeholder management skills, with experience working with senior clients.
• Ability to balance strategic thinking with day-to-day execution.
• Experience working with cross-functional teams such as Project Managers and Producers.
• Comfort using data to inform account decisions and forecasting.
• Strong communication skills in English, with the ability to connect delivery to business outcomes.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
Originally posted on Himalayas
• Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.
• Manage renewals and support moderate growth opportunities within defined commercial frameworks.
• Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
• Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.
• Identify and resolve risks early, acting as the main point of escalation for your accounts.
• Translate customer goals into clear, structured creative programs.
• Use performance data and insights to support QBRs and renewal conversations.
• Maintain a strong understanding of Superside’s services to identify value-driving opportunities.
• Partner with cross-functional teams to ensure alignment on delivery and account strategy.
What you'll need to succeed
• 5+ years of experience in account management or client services within creative, digital, or professional services environments.
• Experience managing and retaining client accounts with ownership of renewals.
• Ability to lead commercial conversations within defined pricing and deal structures.
• Strong stakeholder management skills, with experience working with senior clients.
• Ability to balance strategic thinking with day-to-day execution.
• Experience working with cross-functional teams such as Project Managers and Producers.
• Comfort using data to inform account decisions and forecasting.
• Strong communication skills in English, with the ability to connect delivery to business outcomes.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
Originally posted on Himalayas