Description review
Senior Account Manager
Freelance Latin America · Mexico · back to the listing
HR standards
56/100
needs work
Title ↔ description
72/100
solid
Reads as
Customer Success Manager
96% confident
What this role officially is
client relations manager — ESCO, the EU occupation classification
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
How others title the same work
Large employers
- Customer Solutions Manager, EDU & SLG Western Region - CSM Amazon.com
- Technical Account Manager, Newspack Automattic
- Customer Success - Team Manager Canonical
- Enterprise Customer Success Manager (Japanese speaker) Canonical
- Graduate Customer Success Manager Canonical
Startups
- Manager / Director of Customer Success Craniometrix
- Founding GTM - Deployment Strategist Credal.ai
- Deployment Strategist (Munich Office) Dataleap
- Founding Customer Success Manager Clicks Health
- Founding Deployment Strategist Closure
What the listing never says
- 33 bullet points. Long requirement lists deter qualified candidates, who read them as hard gates. Scope clarity
- No pay range published. Candidates cannot tell whether applying is worth their time. Pay transparency
The listing, marked up
Nothing in the wording of this listing tripped a check. The scores above still judge how complete and coherent it is.
We are seeking an experienced Senior Account Manager to join a fast-growing, U.S.-based digital marketing organization. In this client-facing role, you will own strategic relationships, guide cross-functional teams, and ensure exceptional delivery across multiple client accounts. If you thrive in a fast-paced agency environment and enjoy turning marketing performance into meaningful business conversations, we'd love to hear from you.
Duties / Task to perform
• Serve as the primary point of contact for a portfolio of client accounts across multiple industries.
• Build and maintain trusted relationships with client stakeholders and internal teams.
• Lead performance reviews, strategic planning sessions, and client presentations.
• Manage day-to-day account communications and operational priorities.
• Coordinate internal specialists to ensure projects are delivered on time and meet client expectations.
• Monitor campaign performance across paid media, SEO, creative, web development, and digital marketing initiatives.
• Identify risks early and collaborate with delivery teams to implement effective solutions.
• Maintain accurate project documentation and account records using project management tools.
• Develop strategic account growth plans and review business opportunities with clients regularly.
• Identify opportunities for upselling and expanding client services to support long-term business growth.
• Represent the organization professionally in every client interaction.
Requirements
• 5+ years of experience in a client-facing role within a digital marketing or performance marketing agency.
• Proven experience managing multiple mid-to-large client accounts simultaneously.
• Strong understanding of Google Ads (Search, Display, Performance Max), Programmatic advertising (DV360), Paid Social (Meta, LinkedIn, etc.), SEO strategies.
• Perform creative development and basic marketing automation.
• Experience advising on web development and landing page optimization projects.
• Outstanding verbal and written communication skills.
• Strong strategic thinking and analytical abilities.
• Excellent organizational and project management skills.
• Ability to make sound decisions in a fast-paced environment.
• Collaborative mindset with a proactive, solution-oriented approach.
• Proficiency with Google Workspace, Microsoft Office, CRM platforms, and project management tools such as Monday.com, Asana, or HubSpot.
• Experience with performance creative strategy and creative testing frameworks.
• Familiarity with marketing automation platforms such as Klaviyo, HubSpot, or Mailchimp.
• Experience supporting clients in highly competitive or regulated industries such as e-commerce, legal services, or consumer products.
Schedule: Monday through Friday, 9:00 AM – 5:00 PM (GMT -5:00, Bogotá, Lima)
Benefits
• Fully remote work environment
• Stable, long-term collaboration
• Clear scope of responsibilities and structured workflows
• Training and onboarding support
• Opportunity to work with international teams
• Exposure to modern tools and professional processes
• Supportive and collaborative work culture
• Opportunity for skill development and career growth
📌 Before You Apply, Please Read:
At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:
⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.
🧑🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.
🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.
🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.
Originally posted on Himalayas
Duties / Task to perform
• Serve as the primary point of contact for a portfolio of client accounts across multiple industries.
• Build and maintain trusted relationships with client stakeholders and internal teams.
• Lead performance reviews, strategic planning sessions, and client presentations.
• Manage day-to-day account communications and operational priorities.
• Coordinate internal specialists to ensure projects are delivered on time and meet client expectations.
• Monitor campaign performance across paid media, SEO, creative, web development, and digital marketing initiatives.
• Identify risks early and collaborate with delivery teams to implement effective solutions.
• Maintain accurate project documentation and account records using project management tools.
• Develop strategic account growth plans and review business opportunities with clients regularly.
• Identify opportunities for upselling and expanding client services to support long-term business growth.
• Represent the organization professionally in every client interaction.
Requirements
• 5+ years of experience in a client-facing role within a digital marketing or performance marketing agency.
• Proven experience managing multiple mid-to-large client accounts simultaneously.
• Strong understanding of Google Ads (Search, Display, Performance Max), Programmatic advertising (DV360), Paid Social (Meta, LinkedIn, etc.), SEO strategies.
• Perform creative development and basic marketing automation.
• Experience advising on web development and landing page optimization projects.
• Outstanding verbal and written communication skills.
• Strong strategic thinking and analytical abilities.
• Excellent organizational and project management skills.
• Ability to make sound decisions in a fast-paced environment.
• Collaborative mindset with a proactive, solution-oriented approach.
• Proficiency with Google Workspace, Microsoft Office, CRM platforms, and project management tools such as Monday.com, Asana, or HubSpot.
• Experience with performance creative strategy and creative testing frameworks.
• Familiarity with marketing automation platforms such as Klaviyo, HubSpot, or Mailchimp.
• Experience supporting clients in highly competitive or regulated industries such as e-commerce, legal services, or consumer products.
Schedule: Monday through Friday, 9:00 AM – 5:00 PM (GMT -5:00, Bogotá, Lima)
Benefits
• Fully remote work environment
• Stable, long-term collaboration
• Clear scope of responsibilities and structured workflows
• Training and onboarding support
• Opportunity to work with international teams
• Exposure to modern tools and professional processes
• Supportive and collaborative work culture
• Opportunity for skill development and career growth
📌 Before You Apply, Please Read:
At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:
⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.
🧑🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.
🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.
🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.
Originally posted on Himalayas