Why this grade This listing scored 54/100, which is a D. It lost the most ground on pay transparency. See the breakdown
- Description depth 20 / 20 How much the posting actually says about the work, measured in characters of real text.
- Freshness 15 / 15 How recently it was posted. Older postings are likelier to be filled or abandoned.
- Remote clarity 8 / 15 Whether "remote" means anywhere, or is quietly restricted to one country.
- Role specificity 6 / 10 Whether the listing is tagged well enough to tell what the role actually is.
- Corroboration 5 / 10 Whether more than one source carries this listing.
- Pay transparency 0 / 25 A published salary range, worth more than any other single factor because it is what a candidate cannot find out without applying.
Every figure above is arithmetic over the posting itself — its salary field, its text, its age, its tags and how many sources carry it. How the grades work →
Customer Service Sales Entry level Contractor
About DrBalcony
Welcome to DrBalcony – a trusted name in Inspection innovation. Since our establishment in 2021, we’ve been committed to bridging the gap between property owners and skilled Inspectors. With a focus on precision, technology, and trust, DrBalcony is where projects take flight, making California balconies safer with the expertise of over 4000 inspections.
We are looking for a detail-oriented and customer-focused Customer Support Specialist to serve as a key point of contact for our clients. This fully remote role is responsible for handling inbound and outbound communications, resolving customer issues, and ensuring requests are routed efficiently to the appropriate teams. The ideal candidate is organized, communicative, and committed to delivering a positive customer experience while working in a remote environment.
Key Responsibilities
- Answer incoming calls and route them to the appropriate department (Sales, Scheduling, Collections, Design/Permits)
- Return missed calls and voicemails in a timely manner
- Provide accurate inspection report status updates to clients upon request
- Conduct invoice outreach, including outbound payment calls and escalation to collections when necessary
- Assist clients in understanding reports when designs are not required
- Direct clients to their Account Manager for detailed report reviews when designs are required
- Serve as the primary point of contact for customer inquiries, complaints, and support cases
- Resolve customer issues when possible, ensuring a high level of customer satisfaction
- Manage and monitor cases in Salesforce, ensuring they are assigned and routed correctly
- Actively work on customer service-related cases and follow through to resolution
- Escalate cases appropriately when additional support or intervention is needed
Qualifications
- 2+ years of customer service or call center experience
- Fluent and confident in English (both verbal and written)
- Excellent phone etiquette and interpersonal skills
- Ability to multitask and manage a high volume of calls and cases
- Experience working in a remote environment preferred
- Experience with CRM systems (Salesforce preferred)
- Strong problem-solving skills and attention to detail
- Ability to remain calm and professional in high-pressure or escalated situations
- Team-oriented with a proactive approach to supporting clients and internal teams
Originally posted on Himalayas
Apply for this role Opens himalayas.app — the link as listed; we have not yet verified it is the employer's own page
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Where this listing came from
- 13 Oct 2026 Himalayas first sighting
Seen on 1 board over 0 days.